Katherine Matfes

Associate Consultant

New York City, New York, United States27 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in Digital Experience Management solutions.
Proven track record in pre-sales engineering.
Strong technical and interpersonal skills.

Stackforce AI infers this person is a SaaS expert specializing in pre-sales engineering and digital experience management.

Contact

Skills

Core Skills

Digital Experience ManagementPre-salesSolutions EngineeringSystems EngineeringSoftware ConsultingSolutions Architecture

Other Skills

AI-powered visibilitySaaSEmployee productivityCustomer satisfactionTechnical presentationsProof of conceptEnd User Experience ManagementRFI and RFP responsesTechnical account managementPerformance ManagementCapacity ManagementBusiness Value assessmentBusiness Service ManagementSystems ManagementApplication Performance Management

About

Senior Pre-Sales engineer with extensive experience selling and architecting Systems Management, Application Performance Management and Digital Experience Management solutions for enterprise clients in the New York City area. I bring a unique combination of technical and interpersonal skills to every opportunity I'm involved with. On a personal note, I've been married to my wonderful husband Herman for 22 years, and we have 2 awesome children, and a a super friendly Lab. In my free time, I've volunteered with many local education organizations including being the Vice-President of the Berkeley Heights Education Foundation. I've also participated in many American Cancer Society Relay for Life fundraising events as a team participant, chaperone for my kids' teams and this year as a survivor.

Experience

27 yrs 9 mos

Total Experience

3 yrs 1 mo

Average Tenure

5 yrs

Current Experience

Nexthink

Solutions Consultant

May 2021 – Present · 5 yrs · New York City Metropolitan Area

Aternity

Solutions Engineer

Jan 2020 – May 2021 · 1 yr 4 mos · Greater New York City Area

Pre-sales engineer and Aternity EUE guru. Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users. Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations. With millions of devices under management via SaaS and the ability to measure the actual end user experience of business critical apps like Point of Sale, ERP, CRM, and collaboration, Aternity has enabled customers to lower trouble ticket volume by 15%, mean time to repair by three hours, and device refresh costs by up to 45% per year. To learn more about Aternity, visit aternity.com.

Pre-salesDigital Experience ManagementAI-powered visibilitySaaSEmployee productivityCustomer satisfaction

Riverbed technology

2 roles

Solutions Engineer

Promoted

Jan 2018 – Jan 2020 · 2 yrs · Greater New York City Area

Pre-Sales engineer creating technical solutions to solve business problems for global enterprises. Serve as the technical subject matter expert throughout the sales process by owning and managing various pre-sales activities – including technical presentations, demonstrations, and proof of concept projects for SteelCentral Aternity (End User Experience Management solution).

Pre-salesTechnical presentationsProof of conceptEnd User Experience ManagementSolutions Engineering

Systems Engineer

Jul 2014 – Jun 2015 · 11 mos · Greater New York City Area

Pre-Sales engineer supporting the Major account sales team for Riverbed's SteelCentral Performance Management business. Responsible for delivering presentations and demo's, responding to RFI and RFP's, planning and executing successful POC's, as well as technical account management for key Riverbed accounts.

Pre-salesTechnical presentationsRFI and RFP responsesTechnical account managementSystems Engineering

Aternity

Sales Engineer (acquired by Riverbed)

Jun 2015 – Dec 2017 · 2 yrs 6 mos · Greater New York City Area

Bmc software

Senior Software Consultant

Feb 2010 – Jun 2014 · 4 yrs 4 mos · Greater New York City Area

Involved in all areas of pre-sales support for BMC Performance and Capacity Management solutions including Proactivenet, Application Performance Management, End User Monitoring (formerly Coradiant) and Capacity Management. Participated in different stages of the sale cycle including opportunity discovery, presentation and demo delivery, RFI and RFP responses, Proofs of Concept, and Business Value assessment delivery.

Pre-salesPerformance ManagementCapacity ManagementBusiness Value assessmentSoftware Consulting

Hp

Solutions Architect

Feb 2007 – Feb 2010 · 3 yrs · Greater New York City Area

Pre-Sales engineer responsible for supporting the sales team for HP's Business Service Management solutions including Business Availability Center, HP Sitescope, HP BPM, HP RUM and HP Diagnostics. Responsible for delivering presentations and demos, conducting POC's, responding to RFI's and RFP's, as well as ongoing technical account management support for key HP accounts in the New York area. Involved in a number of million dollar plus deals selling HP management solutions to key customers in the financial, insurance and pharmaceutical industries.

Pre-salesBusiness Service ManagementTechnical account managementSolutions Architecture