Aug 2021 – Mar 2026 · 4 yrs 7 mos

• I led a portfolio of large-scale cloud transformation programs for strategic customers. I translated executive priorities into multi-year roadmaps and mobilized cross-functional teams across architecture, support, services, product, and field to deliver measurable technical and business outcomes. I provided technical oversight through architecture reviews and delivery inspection, ensuring solutions met bar for distributed systems design, resilience, performance, security, and operational readiness at scale.
• By accelerating migrations and modernization, I helped unlock net-new ARR year over year ($30M–$80M) through faster time-to-consumption and expanded adoption. This growth strengthened long-term commitments and contributed to record renewals and expanded multi-year agreements in the multi-billion-dollar range.
• In parallel, I built and operated an internal customer success mechanism and tooling to sustain and expand a $10B+ workload portfolio. I matured operating cadence, governance, and metrics to improve posture, cost efficiency, and long-term customer experience.

Mar 2020 – Aug 2021 · 1 yr 5 mos

• I spearheaded significant team growth, doubling the size of time within a year from 35 to 70 engineers and managers to enhance global customer support. I revamped the onboarding process for data service, reducing ramp-up time and enabling 30% faster contribution from new hires. Additionally, I led the development of our engineers through targeted training programs and comprehensive support tools, improving team morale, operational quality, and customer experience. My commitment to resilience and self-service reinforced our effectiveness in challenging growth environments.
• I championed continuous improvement programs that streamlined processes, enhanced efficiency, and promoted autonomy, eliminating 100,000+ hours of manual work annually, focusing engineers on high-value tasks. Robust metrics and KPIs under my leadership drove performance improvements, increasing business growth and customer satisfaction.
• In addition, I held global responsibility for key AWS services, including leading global engineering teams for DynamoDB and Lake Formation, collaborating with product and development teams to drive service enhancements, resolve critical issues and ensure operational excellence, which boosted service support and customer satisfaction rating to a new record high.

Oct 2018 – Feb 2020 · 1 yr 4 mos

• Promoted twice within five years, culminating in Director of Business Technology and Chief of Staff to the CTO. Led the modernization that moved NSD from low-growth stagnation to 5x revenue growth and acquisition by Hub Group. Partnered with the CTO to set strategy, prioritize platform investments, and run the operating cadence across the highest-priority initiatives.
• Made the strategic decision to bring core capabilities in-house, building and leading teams across Engineering, QA, BI/Analytics, Support, and Integration—reducing contractor/managed-service dependence, accelerating delivery, and saving millions in external spend. Drove org-wide change management to standardize execution mechanisms, governance, and metrics as new technology reshaped processes and operations.
• Led customer-facing delivery from requirements through onboarding, translating client needs into scalable capabilities and reliable partner integrations that accelerated onboarding and directly enabled new revenue and enterprise wins.
• Recognized as Employee of the Year (2018) for leadership and impact during rapid change.

May 2016 – Oct 2018 · 2 yrs 5 mos

Apr 2014 – May 2016 · 2 yrs 1 mo

Dec 2013 – Mar 2014 · 3 mos · United States

Jul 2011 – Nov 2013 · 2 yrs 4 mos

• Lead BCI’s supply chain systems build and modernization, driving technical program execution across the development of a homegrown ERP system and migration to a Tier 3 data center. Partnered with engineering and business stakeholders to deliver a roadmap that improved system resilience, data accuracy, and operational efficiency.

Jan 2008 – Jan 2011 · 3 yrs

Jan 2005 – Jan 2008 · 3 yrs