Jan 2022 – Jan 2024 · 2 yrs

Oct 2016 – Jan 2024 · 7 yrs 3 mos

• As SE Manager for pre-sales , I've handled large customer segment in the West region

Sep 2013 – Sep 2016 · 3 yrs · Mumbai Area, India

• ¬ Working as Systems Engineering Manager supporting India Commercial West region from beginning of FY14 (Aug 2013).
• ¬ The job includes, leading highly technical pre-sales engineering team spanning across the region namely – Mumbai, Pune, Rest of Maharashtra & Gujarat.
• ¬ Working closely with regional sales & Business development to drive growth in the region
• ¬ Support two streams of Business under West Region 1) Select & Mid-Market 2) Velocity
• ¬ Working collaboratively with Sales, Architecture Lead & Services BDMs to drive technology acceleration to grow the business.
• ¬ Driving key sales activities that includes: Weekly Funnel review, monitoring customer facing activities to drive incremental opportunities, new solution penetration, attach rate improving, Account Planning & sales enablement
• ¬ Customer Facing activities includes: Driving Customer Bootcamps, planning for Cisco Day at Customer premise, conducting tech workshops, POC etc
• ¬ Supporting business acceleration plan for Enterprise Networking, Datacenter & Security.
• ¬ Growing the territory 25% YoY in 3 years (Prod + Svc)
• ¬ SE Mentoring, enablement, resource planning & mapping as per the territory requirement

Aug 2006 – Apr 2012 · 5 yrs 8 mos

• worked as systems engineer in enterprise commercial patch supporting channels and mid market customers.
• later moved to enterprise BFSI as senior systems engineer to support large BFSI customers in given set of accounts.

Feb 2004 – Aug 2006 · 2 yrs 6 mos

• As ORM, i was responsible for supporting the Network Operations (24x7) at one of the largest SP network in India while they were rolling our Metro Ethernet network across PAN India.
• The role includes: Handling Escalations, resolving support tickets, routing of escalations for better resolution, Managing NOC, maintaining weekly report & doing Quarterly business review with Customer Senior Management team.

Apr 2004 – Feb 2005 · 10 mos · Mumbai Area, India

• ¬ Joined Accenture as a Team Leader - Customer support in the division called DCN-IT services, a part of Accenture’s India Delivery Centre under services workforce.
• ¬ Was handling a team of 15 network engineers.
• ¬ My job responsibilities were – Operations, People focus, Customer Focus & Cost control (Commercials)
• ¬ Helpdesk services management.
• ¬ SLA management for various software projects across the delivery centre, Mumbai.
• ¬ Handling of client requirement & implementing the same thru change control mechanism (Technology & Infrastructure).
• ¬ Planning of IT downtimes, planned & emergencies (Technology) & doing RCA (Root cause Analysis) for outages.
• ¬ Handling direct escalations from Engineer & internal customers.
• ¬ Asset management & inventory updating
• ¬ Customer satisfaction survey & feedback analysis

Jan 2000 – Jan 2004 · 4 yrs

• ¬ Joined as a CSE in Regional Tech support Group; Mumbai reporting to Regional tech support Manager. The job responsibilities were:
• o Addressing escalations for Intel Hardware, Novell, Microsoft, Cisco & Data communication products for the entire western
• o Building technical knowledge-base (thru intranet web server) for the region which was helpful for faster call closure & increasing the engineer’s per day productivity.
• o Conducting various trainings like CCNA Basics (L1) & advanced (L2), Microsoft Networking, Novell Netware etc. for franchisee engineers.
• o Was even involved in achieving high call closure targets remotely for the western region & bagged award for the same.
• ¬ As a Technical Account Manager for Mumbai region handling some of the key accounts like ICICI, P&G, CITIBANK, KODAK, HDFC Bank, DCB, JP Morgan & IOCL. I was acting as key consultant for any kind of networking infrastructure change requirements. I was leading a team of 7 Customer Support network engineers who were on field & onsite.

Jan 1997 – Jan 2000 · 3 yrs

• ¬ Joined Microland Limited as a Network Engineer in the division called Integrated Services Management (ISM).
• ¬ As a part of Integrated Services Management division, I was posted at CITIBANK, Mumbai reporting to Program Manager CITIBANK. I was a part of Network services management team who were handling many of the Citibank’s critical services & operational activities
• In the month of Jan 1999, I was promoted to Sr. Network Engineer & was posted at Microland’s one of the largest customer site Standard Chartered Bank as Site In-charge. As a part of Facilities Management contract, I was handling a team of 4 desktop engineers