Kalpesh Patel

Business Development Executive

India19 yrs 7 mos experience

Key Highlights

  • 20 years of experience in AI/ML and Business Development.
  • Proven track record in driving success across diverse industries.
  • Expertise in leading large teams and optimizing operations.
Stackforce AI infers this person is a seasoned leader in SaaS and AI/ML business development.

Contact

KalpeshPatel@kelloggalumni.northwestern.eduLinkedIn

Skills

Core Skills

Sales And Business DevelopmentCustomer Relationship Management

Other Skills

Account ManagementChannel PartnersCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer serviceDirect SalesLeadershipMicrosoft PowerPointPre-salesProcess creationSales & MarketingSales ManagementSales OperationsSales Presentations

About

As a proactive and results oriented professional with 20 years of extensive experience in AI/ML, Business Development Sales, Customer Successes Management, Human Data, Generative AI, and Digital Transformation sales, I have a proven track record of driving success across diverse industries. My expertise encompasses leading large teams, optimizing operations, and enhancing data service to consistently achieve business objectives. With a strong background in project management, problem-solving, and data analysis, I excel at navigating complex challenges and delivering actionable insights that lead to measurable outcomes. I am eager to bring my expertise to the team, fostering innovation and delivering high-quality results that exceed expectations. • Self-driven leader, with a pro-active and strategic vision of improving AI, Customer Service, Enhancing Quality, Re-training Staff and provide top management with decision-making information. • Result oriented individual capable of quickly grasping and utilizing new technical concepts effectively. • An effective communicator with proven excellence in verbal and written communication along with strong interpersonal, presentation, reasoning and coaching skills. Skills and Core Competencies Artificial intelligence (AI) Sales and Business Development People Management. Business Analysis. Project Management. Quality Assurance. Hirning and Coaching Strategic Business Planning. Stakeholder Management. Client Relationship Management. Please feel free to connect with me: KalpeshPatel@kelloggalumni.northwestern.edu

Experience

Xai

Artificial Intelligence

Oct 2024 – Present · 1 yr 5 mos

Ayraa llc

Consultant

May 2023 – Sep 2024 · 1 yr 4 mos

Rahi

Head of Business Development Sales, Renewals & CSM.

Sep 2022 – Mar 2023 · 6 mos

Unboundb2b

Global Sales & Customer Services Director

Feb 2022 – Sep 2022 · 7 mos

Dell emc

8 roles

Sales & CSM Manager

Jan 2018 – Oct 2020 · 2 yrs 9 mos

  • Designed and implemented strategic business plans to acquire new Enterprise Customers ( ERP / IT /SAAS / Cloud / lAAS / PAAS ) leading to incremental revenue gains QoQ with providing best in class customer service.
  • Undertook coaching, mentoring and performance management of Technical team representatives.
  • Strengthened customer relationships through excellent stakeholder management and with channel partners.
  • Presented weekly / QTY sales forecasts to the senior leadership team.
  • Identified market shifts while being fully aware of new products and competition status.
  • Liaised with Marketing & Product Development team to ensure brand consistency.
Strategic business planningCustomer serviceStakeholder managementSales forecastingSales and Business DevelopmentCustomer Relationship Management

Enterprise Renewals Manager

Promoted

Apr 2015 – Jan 2018 · 2 yrs 9 mos

  • Received Best Enterprise Services Manager Award for delivering 120% of plan by providing best in class customer service.
  • Drove business goals by creating new processes and monitored execution through weekly reviews.
  • Streamlined sales process by identifying bottlenecks and developed strategies to secure new
  • clients.
  • Forged strong relationship with channel partners, resulting in increased sales and market
  • penetration.
  • Collaborated cross functionally with different verticals to ensure business goals are met seamlessly.
  • Facilitated with marketing team with regards to lead management and brand presence
  • improvement.
Process creationSales process optimizationStakeholder managementSales and Business DevelopmentCustomer Relationship Management

Consultant Renewals Bid Manager

Apr 2014 – Mar 2015 · 11 mos

  • Spearheaded and resolved complex technical, strategic and business issues.
  • Engaged in bid management to ensure it is aligned with the organization's requirements.
  • Prepared and reviewed commercial aspects of the bid, ensuring all details are included in the final
  • quotation to the customer.

SME Services (Subject Matter Expert) APOS

Feb 2012 – Mar 2014 · 2 yrs 1 mo

  • Generated services revenue for Medium Business accounts by selling annual maintenance
  • contracts on enterprise products like Servers, Storage & Switches, EMC, EqualLogic & Client
  • systems.
  • Positioned value added services like ITAS & Proactive maintenance support on enterprise products.
  • Applied expertise in evaluating business operations and processes.
  • Defined performance objectives and determined acceptable performance levels for the team.
  • Coached and upskilled team members about process updates and new services offerings.

Services Advisor Renewals Commercial and Large Corporate

Promoted

Jan 2009 – Jan 2012 · 3 yrs

Sales & Renewals Advisor- Small Business Sales

Jan 2008 – Jan 2009 · 1 yr

Sales Account Manager - Consumer Sales

Jan 2006 – Jan 2008 · 2 yrs

Senior Technical Sales Representative

Jan 2005 – Jan 2006 · 1 yr

Accuserv pvt ltd

Sales Representative (Mortgage)

Oct 2004 – Sep 2005 · 11 mos · Greater Hyderabad Area

  • Educated and advised clients on the home buying process and how to better manage their mortgage(s)
  • Assisted clients through the loan process from application to closing and troubleshoot any transaction issues
  • Counseled homebuyers and recommended loan products and options to meet individual client needs.
  • Average 3 Loan closings a month, revenue ranging from $350K- $3.0million

Education

Northwestern University - Kellogg School of Management

Senior Management Programm

Jan 2017 – Jan 2018

Osmania University

Master's degree

Jan 2004 – Apr 2006

Osmania University

Bachelor's degree

Jan 2001 – Jan 2004

Kellogg Executive Education

Certificate of Professional Achievement — Senior Management Program

Jan 2017 – Jan 2018

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