Jitendra Kashyap

Operations Associate

Jaipur, Rajasthan, India15 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in managing large teams.
  • Expertise in operations and logistics management.
  • Strong focus on customer satisfaction and experience.
Stackforce AI infers this person is a Retail Operations Manager with extensive experience in logistics and team management.

Contact

Skills

Core Skills

Operations ManagementP&l ManagementCustomer ExperienceMerchandisingTeam Management

Other Skills

Service-Level Agreements (SLA)Multi-Store OperationsPerformance ReviewsRoot CauseResource PlanningCustomer SatisfactionLogistics ManagementEscalationRetail SalesFloor ManagementInventory ManagementbuyingVendor ManagementVisual MerchandisingTeam Motivation

Experience

15 yrs 4 mos
Total Experience
2 yrs 6 mos
Average Tenure
2 yrs 9 mos
Current Experience

Blinkit

Store Manager

Aug 2023Present · 2 yrs 9 mos · Jaipur, Rajasthan, India · On-site

Operations ManagementService-Level Agreements (SLA)Multi-Store Operations

Bigbasket.com

2 roles

RPC(Repacking Unit) Plant Incharge

Feb 2021Mar 2023 · 2 yrs 1 mo · On-site

  • Grains packaging Unit-Manager
  • Managed 251 bulk articles and 526 child articles in the Organic and Non-organic categories, along with IN Shell Almond and Farmer sourcing stock process.
  • Oversaw monthly dispatch of 500 to 600 tons and 8 Lakhs quantity to 9 locations.
  • Lead a team of 80 people and handled a 40,000 sq ft store.
  • Monitored operational costs, transport costs, Margin and losses to achieve targets(P&L).
  • Assumed additional responsibility for SCM of Kolkata and Ahmedabad regions.
  • Successfully launched new stores and resolved system flow issues to ensure smooth operations.
Performance ReviewsRoot CauseResource PlanningOperations ManagementP&L ManagementCustomer Satisfaction+2

DC Manager

Mar 2018Feb 2021 · 2 yrs 11 mos · On-site

  • Managed 9500 articles, 2 Cr. inventory, 1600 orders, 3.10 Cr average sales, and maintained a 99.87% customer fill rate.
  • Oversaw store operations in a 25,000 sq ft facility with a team of 60 people.
  • Implemented effective processes for stock inward, outward and return movements.
  • Achieved monthly company targets and ensured minimum customer complaints.
  • Conducted internal audits of stock movement and process flow.
  • Optimized costs and ensured smooth logistics operations.
  • Monitored operational costs, transport costs, Margin and losses to achieve targets(P&L).
Performance ReviewsRoot CauseResource PlanningCustomer ExperienceOperations ManagementCustomer Satisfaction+1

Metro cash & carry india private limited

Team leader operation

Dec 2016Mar 2018 · 1 yr 3 mos · Indore Area, India

  • Ensured zero in-stock gaps and supported the execution of endcap, seasonal plan, shelves planogram, and inventory management.
  • Worked on the aging inventory list and facilitated liquidation efforts.
  • Collaborated with LP team to investigate and correct stock discrepancies.
  • Provided support in sales force billing and other departments.
  • Handled visual merchandising across various categories and promoted private labels.
Performance ReviewsRoot CauseMerchandisingResource PlanningCustomer ExperienceOperations Management+3

Bigbasket.com

Shift controller

Dec 2015Nov 2016 · 11 mos · Indore Area, India · On-site

  • Maintained accurate and timely customer order picking, meeting quality standards.
  • Achieved picker picking quantity targets across various subtypes.
  • Ensured a seamless process flow in receiving, packing, and picking of FNV section.
  • Managed inventory with a focus on minimizing expiry and coordinating with the local buyer team for liquidation.
Root CauseResource PlanningCustomer ExperienceOperations ManagementCustomer SatisfactionEscalation

Reliance retail

Team Leader

Mar 2014Nov 2015 · 1 yr 8 mos · Bhopal, Madhya Pradesh, India · On-site

  • Managed assigned departments and supervised a team of associates and promoters.
  • Maintained a clean and hygienic sales floor as per company standards.
  • Allocated resources effectively to meet customer demands.
  • Analyzed sales and inventory reports to optimize stock levels.
  • Collaborated with vendors for stock supply and rate negotiation.
Team ManagementFloor ManagementInventory ManagementCustomer SatisfactionbuyingVendor Management

Walmart

2 roles

Assistant Team Leader food

Promoted

Jun 2012Feb 2014 · 1 yr 8 mos

  • Assistant Team Leader Food
MerchandisingCustomer ExperienceOperations ManagementRetail Sales

Associate

Apr 2010May 2012 · 2 yrs 1 mo

  • Floor associate

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