Mohamad Abdulla

Business Development Executive

Bengaluru, Karnataka, India11 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

8+ years of experience in Key Account Management.
Proven track record in improving customer satisfaction.
Strong analytical and strategic thinking abilities.

Stackforce AI infers this person is a B2C Account Management professional with a focus on customer satisfaction and operational improvements.

Contact

Skills

Core Skills

Key Account ManagementBusiness DevelopmentClient EngagementCustomer SatisfactionSeller Support

Other Skills

Territory Account ManagementAccount ManagementAdvertisingKey Account ManagerBusiness Strategy ImprovementProduct ListingMarket ResearchAdvertising StrategiesRetail ReplenishmentIndustrial SafetyEnvironment, Health, and Safety (EHS)Internal and External Stakeholder ManagementKey Relationship buildingOmnichannel ProcessExcellent Client Engagement

About

Experienced in Relationship Manager/KAM(operation) with 8+ years of experience, Currently working with Meesho as KAM. Skilled in the areas of process auditing, risk assessments, compliance and safety management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements using strong organizational skills, attention to detail, strategic thinking ability, analytical thinking and excellent communication skill sets. A hardworking person looking to grow with an organization that I can put my extensive experience and knowledge to work

Experience

11 yrs 9 mos

Total Experience

2 yrs 2 mos

Average Tenure

3 yrs 1 mo

Current Experience

Zepto

KAM

Nov 2024 – Present · 1 yr 6 mos · Karnataka, India

Meesho

Key Account Manager

Apr 2023 – Present · 3 yrs 1 mo

Territory Account ManagementAccount ManagementAdvertisingBusiness DevelopmentKey Account ManagementKey Account Manager

Lovelocal

Retail Account Manager

Dec 2020 – Dec 2021 · 1 yr · Bangalore Urban, Karnataka, India

Lovelocal (formerly known as m.Paani) is bringing your Trusted Local Shops Online and empowering them to deliver the neighborhood shopping experience of the future.
Roles and Responsibilities:
Building healthy relations with clients and ensuring maximum customer satisfaction
Suggests improvements in business strategies based on customer feedback
mechanisms.

Aegis global

Relationship Manager

Feb 2017 – Oct 2020 · 3 yrs 8 mos · Bengaluru, Karnataka, India

Worked as Business Development Manager for Flipkart process for Electronics & Home Category.
Responsibilities:
Understanding the seller’s requirement and provide them the best suitable solution for onboarding to Flipkart.
Assist in product listing once seller is live in Flipkart.
Study seller business and help to grow their business.
Establish and maintain productive working relationships with the current and potential sellers.
Achieve successful first-time resolution on all seller contacts.
Ability to recognize and identify system, process and policy issues impacting Sellers.
Liaise with other departments such as Seller Support, Fulfillment by Flipkart (FBF) team, or Payments teams as required to resolve Seller’s issues and questions.
Tracking and updating the processed order status to Seller.
Advising the clients on advertising strategies by running ads on high potential products or new launched ones, which would indirectly encourage the potential customers to purchase the goods from the Ecommerce websites
Undertaking intermarket and intermarket research to identify market opportunities which could help the clients gain market competitiveness.
Recommending the sellers on pricing strategies which could have a prominent impact on the buyer’s mind which could increase visibility and sales.
Advising the sellers on all aspects of marketing mix like advertising, product analysis, pricing, promotions, sales, and effective distribution