Harshit Sharma

Operations Associate

Kota, Rajasthan, India3 yrs 11 mos experience

Key Highlights

Achieved high landlord escalation resolution rates.
Maintained consistent customer satisfaction scores.
Diverse experience in operations and business development.

Stackforce AI infers this person is a skilled E-commerce operations specialist with a focus on stakeholder management and compliance.

Contact

Skills

Core Skills

Stakeholder ManagementRisk Compliance

Other Skills

Compliance OperationsProblem SolvingReal EstateFraud AnalysisTeamworkPresentation SkillsExcel DashboardsGoogle SheetsFraud DetectionCompliance InvestigationsMulti-Channel MarketingCompliance AnalysisStakeholder RelationsHindiKPI Dashboards

About

I had a diverse working experience in different fields including operations, Business Development, and Education. I look forward to build my career in operations as i see more stability and my career goals allignment with the nature of work.

Experience

3 yrs 11 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 2 mos

Current Experience

Blinkit

Senior Executive – Expansion Team (Landlord Relations)

Mar 2025 – Present · 1 yr 2 mos · Gurugram · On-site

As a Senior Executive in Blinkit’s Expansion Team, I serve as the primary liaison between the company and landlords for stores across North and East India, addressing post-live concerns and escalations to ensure smooth operations. I have achieved a 51.16% resolution rate for landlord escalation tickets in the North region and 48% in the East region, contributing significantly to operational stability and landlord satisfaction. My role involves close collaboration with cross-functional teams, including Operations, Real Estate, and Expansion, as well as field teams such as KAMs and RE POCs, to drive timely and effective resolutions. I also proactively identify potential operational risks and initiate corrective measures to maintain business continuity.

Risk ComplianceCompliance OperationsStakeholder ManagementProblem SolvingReal EstateFraud Analysis

Zomato

Customer Associate

Nov 2024 – Mar 2025 · 4 mos

Managed high-volume customer interactions via chat, calls, and email — resolving concerns within defined SLAs. Maintained a consistent CSAT score of 71–72%, exceeding team performance benchmarks. Delivered empathetic, solution-oriented support that converted negative experiences into positive outcomes. Demonstrated strong process discipline and stakeholder management skills — leading to a fast-track transition into a Senior Executive role at Blinkit within 4 months.

Amazon

Transaction Risk Investigator

Nov 2022 – Aug 2025 · 2 yrs 9 mos · Bengaluru, Karnataka, India

TeamworkPresentation Skills

Planetspark

Business Development Associate

Jan 2022 – Jun 2022 · 5 mos

Introduced prospective students and parents to PlanetSpark courses through product presentations and interactive discussions. Conducted fee discussions and guided families through the enrollment process to maximize conversions. Built rapport and maintained regular follow-ups to drive student satisfaction and conversion rates.