Jan 2010 – May 2013 · 3 yrs 4 mos · Lucknow, Uttar Pradesh, India

Jul 2007 – Dec 2009 · 2 yrs 5 mos · Mumbai, Maharashtra, India

Jul 2007 – Dec 2009 · 2 yrs 5 mos

• Payment Verification & Processing:- Ensuring timely system processing of Cheque dishonor and accounting of fresh payments. Investigating and resolving amount lying in outstanding disbursement account for cheque dishonor cases. Responding to internal and external client complaints and queries within set TAT’s. Inter-departmental coordination to ensure efficient functioning of processes. Ensuring the dispatch of cheque dishonor intimation letters within set TAT’s. Ensuring all transactions are processed in the system with the help of control queries. Investigating cases where there is delays and discrepancies. Maintaining and reporting Daily TAT report. Reporting the Monthly Cheque Dishonor MIS for the policies cancelled and fresh payment against CD received cases to senior level. Quality checks. Monitoring dispatch team. Replying mails which are received from internal departments. Sending intimations to branches for free look cancellation. Replying to internal & external customer mails and queries. Liaising with Branches, Accounts and the Clients for resolution of queries to ensure efficient functioning. Maintaining MIS for cases received and processed. Handling cheque revalidation requests and issuance of fresh cheques and maintaining MIS for the same. Inter-Departmental coordination to ensure efficient functioning of process.