Sep 2020 – Oct 2022 · 2 yrs 1 mo · Delhi, India · Hybrid

• CARS24 Services Private Limited,
• Handling the CARS24 B2B & B2C South Delhi territory of Used Car Cannel and Dealer Channel and Home inspection Channel.
• To manage the center's profitability by constantly endeavoring to bring up productivity
• and also ensuring reduction in costs in areas deemed desirable by the management.
• To monitor the performance and learning development of Relationship Managers and Evaluation managers/ Engineers.
• Ensuring the productivity of Center and Relationship Managers as per the expectation of the company by planning activities for sales,
• identification of training needs, and measurement of product penetrations, customer awareness, and satisfaction.
• Handling HNI (High-net worth Individuals) clients by themselves for closure of sales on all products (except equity) without subsequent delegation.
• Complete other related duties as assigned. Provide management direction to foster effective selection.
• development and reward of subordinates while contributing to initiatives in support of the Company's Diversity programs
• Ensuring adherence to Sales Processes and Operations. Ensuring that all customers receive excellent service through direct salesmanship and prompt and courteous service.
• Assisting customers with questions & needs. Cultivating successful relationships with retail customers
• Completing each transaction in a quick and efficient manner. Handling all store operations.

May 2019 – Mar 2020 · 10 mos

• OYO, Gurgaon, Haryana
• Handling US Loss Angeles Cluster handling 15 to 25 Hotel Operations like Monthly Reconciliation, Room Blocking and Unblocking, Customer Delight and 3c score, Hotels Tariff and Price OTA booking Management, No show, and Check-in Checkout.Pay at hotel. Deliver good hotel owner and customer experience
• Act as a point of contact for hotel owners for operations support & escalations
• Help hotel owners manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
• Handle hotel owner and customer escalations. Ensuring occupancy (URNs) month on month. Pay at Hotel (PAH) realization.
• Ensuring daily availability of Sellable rooms (DSRN)

May 2018 – May 2019 · 1 yr

• Corporate Sales Manager
• OYO, Gurgaon, Haryana
• Handheld the Corporate Accounts and Travel Agent Accounts and sold them the OYO Products like Hotel, Holiday Packages, Conference
• Hall, Banquet, Co-Working Space, etc. Drive offline sales through rigorous cold calling and meeting potential clients/corporate/organizations to sell the OYO portfolio.Identify/ Onboard/ Develop Channel Partners. Conduct periodic market research for finding different avenues for demand, collecting competitors' data, and effective data mining to generate prospects Responsible for the end-to-end sales process from qualifying clients to closing the deals to retaining/ acquiring new accounts/ clients, in a specified region/market Understand client's requirements and tailor-pitch the product portfolio accordingly Efficient planning and execution of market-site visits within assigned region Maintain and review monthly sales tracker of accounts and targets Ensure collection of accounts receivable/outstanding amounts from clients/accounts.

Mar 2017 – Apr 2018 · 1 yr 1 mo · Noida Area, India · Hybrid

• Handling the OYO Holidays Packages Team,
• Regularly communicated progress updates to upper management regarding holiday preparations and outcomes.
• Conducted thorough post-holiday evaluations to identify areas for improvement in future events.
• Improved team performance by implementing efficient scheduling and task delegation.
• Increased staff retention by providing ongoing training and development opportunities.
• Successfully adapted strategies based on evolving customer needs throughout various stages of the holiday season.
• Established clear goals for the team, leading them towards successful completion of holiday projects on time and within budget constraints.
• Led employee relations through effective communication, coaching, training, and development.

Apr 2012 – Dec 2016 · 4 yrs 8 mos · Noida Area, India · Hybrid

• Samsung Electronics, Noida, Uttar Pradesh
• Handing Escalation call from pan India and provide them the resolution over the Calls
• Responded to customer comments and questions via LiveChat during shifts.
• Responded to customer calls and emails to answer questions about products and services.
• Helped large volume of customers every day with a positive attitude and focus on customer
• satisfaction.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.