Apr 2024 – Aug 2025 · 1 yr 4 mos · On-site

• Heading a team of 6 Strategic Account Managers - The brands which does
• more than 40Lakhs/month on the platform are managed by this team.
• Handling a Top Line business(GMV) of 1560 CR p.a, which translates to 3.9
• CR orders p.a or 1.06Lakh orders/day
• Spear heading growth of the brands via targeted KPI & Account Management
• Responsible for platform growth via traffic generation, conversions and
• market share
• Responsible for up-selling/cross-selling of various in-app monetization
• Responsible for revenue generation for the company through marketing,
• commissions and other avenues - This is 380 CR p.a

Aug 2021 – Mar 2024 · 2 yrs 7 mos · On-site

• Handling a team of 13 Sales professionals
• Managing a GMV of 193 CR annually which translates to 50.9L
• orders/annum
• Revenue Generation - Increased Ads Revenue per order from Rs 6 to Rs 13.5
• Swiggy Discount Spent Reduction Project was successfully driven for the city
• Hyperlocal Project Execution Project - Area level RCA to understand CX
• metric and reduce customer refund and cancellation which gave goodness
• in Unit Economics

Jan 2021 – Sep 2021 · 8 mos · Bangalore Urban, Karnataka, India

• ➢ Build SOPs for Sales - Sales KRA’s, Incentive Structure, MOM targets & new initiatives
• ➢ Plan & Execute GTM & Expansion
• ➢ Conduct A-B testing, RCA & Sales tooling
• ➢ Hire, Train & Lead Sales Managers, Key Accounts Managers
• ➢ Work with the CEO, Marketing & Product Team to build Peppo’s brand from ground up
• ➢ Responsible for the entire supply side of the business – Business Development, Account
• Management, Strategic Restaurant Partnership & Customer Experience
• ➢ Be the face for the brand

Apr 2019 – May 2020 · 1 yr 1 mo

• ~Handling a team of 8 to maintain and increase customer CX for Kolkata
• Own Hygiene & Restaurant Health Metric for the City
• Improving CX Metrics for the City
• Creating SOP's for the city & cluster
• Achievement & adherence of various targeted KPI's for the team
• Customer Complaint Improvement- Kolkata had the highest consumer complaint 3.6%, which is now the lowest at 1.8% PAN Indian
• Won “Consumer Comes First” National Award

Apr 2018 – Apr 2019 · 1 yr

• ~Revenue Increasing Project:
• Late Night/Break Fast Extension Project - Resulting to >8% OPD growth
• Project Win Back – Re-Enabled 600+ restaurant in the platform
• Prep-time Incentive Project – Reduced restaurant prep time by 1.6 Mins
• Increasing Swiggy Revenue by Account Upsells & Selling In-App marketing Tools
• Growth portfolio for restaurants
• Won Second Place for The Wolf of Food Street (PAN INDIA)- Discount Sourcing from Restaurant, secured 187% achievement on the target given
• ~Sales Trainer of East Region for Sales Induction & Account Management

Feb 2017 – Apr 2018 · 1 yr 2 mos

• Launched Dum Dum Area in 16 Days & Other Areas with restaurant supply
• Ahmedabad Launch - Helped the team to sign up new restaurants and launch city supply
• Lucknow Launch – Launched 38 restaurants in 14 Days & helped in city supply
• Worked on Bestseller Campaign for Kolkata (41% OPD Growth for Participating Restaurant)
• Won the best Sales Performer for JFM Quater in 2017
• Won the Free Del Ninja – Highest Number of Free Delivery Pack sold to restaurants PAN India

Oct 2016 – Jan 2017 · 3 mos

• City Automation Drive - Order Management Automation
• Photoshoot Completion Project - Ensure all accounts has pictures for better conversions
• RHI Target Driver - Working on Restaurant Health for better CX
• Durga Puja Project - Theme Change execution & menu curation

Sep 2015 – Nov 2016 · 1 yr 2 mos

• Responsible to drive Restaurant Launch - Menu Stacking, Onboarding Etc
• Worked on Bill Recon, Payout Descripenies, Vendor Operations