Vikas Jain

Operations Associate

Delhi, India19 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led transport response center for rapid incident management.
Implemented safety protocols enhancing employee security.
Coached teams to drive operational excellence.

Stackforce AI infers this person is a Transportation Security and Operations Management expert.

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Skills

Core Skills

Crisis ManagementOperational Efficiency

Other Skills

Vendor CoordinationStakeholder ManagementReal-time MonitoringTeam BuildingRoute PlanningCompliance StandardsDriver TrainingCost EfficiencyStreamlining Operational ProcessesWorkplace SafetyTransportationMicrosoft OfficeSecurity MonitoringCoaching & MentoringTransportation Demand Management

Experience

19 yrs 10 mos

Total Experience

3 yrs 8 mos

Average Tenure

10 yrs 6 mos

Current Experience

Ibm india private limited

2 roles

Assistant Manager

Nov 2015 – Present · 10 yrs 6 mos

Deputy Manager

Nov 2015 – Present · 10 yrs 6 mos

Lead the North India Integrated Transport Response Center, ensuring rapid response to security alerts, incidents, and employee emergencies.
Manage realtime monitoring of routes, incident escalation, and employee support during distress situations.
Strengthen womenemployee safety by implementing stringent latehour transport protocols and safehomereach procedures.
Coach and mentor team members to drive productivity, policy adherence, and operational excellence.
Maintain and publish incident dashboards, trend analyses, and reports for leadership and stakeholders.
Coordinate closely with Transport Operations, HR, Admin, and vendor partners to enhance response efficiency and service quality.

Vendor CoordinationStakeholder ManagementCrisis ManagementReal-time MonitoringOperational EfficiencyTeam Building

Cognizant

Operations Executive

Nov 2014 – Nov 2015 · 1 yr

Validated route planning and roster design to improve transport efficiency.
Coordinated vendor performance and ensured timely deployment of vehicles.
Ensured escort guard allocation and adherence to compliance standards.
Resolved employee transport escalations and conducted monthly feedback sessions.

Route PlanningVendor CoordinationCompliance StandardsOperational Efficiency