Apr 2025 – Present · 1 yr 1 mo

Jun 2021 – Apr 2025 · 3 yrs 10 mos

• Design and develop learning solutions and programs applying adult learning principles, ADDIE and Agile methodologies.
• Build elearning, instructor-led classroom and virtual classroom programs, performance assessments, surveys, and self-directed learning programs that best fits the needs of the learner and business.
• Employ project management skills and tools to manage multiple medium to largescale projects from analysis through delivery concurrently.
• Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics.
• Collaborate effectively with global stakeholder teams; Training Delivery, Operations, Quality, and Global Process Owners, to identify knowledge gaps, and develop technical and non-technical training content with support from SMEs.
• Manage and execute curriculum maintenance review and implementations cycles.

Feb 2020 – Jun 2021 · 1 yr 4 mos

• Training planning and delivery, including effective classroom management and time management. Responsible for general administration associated with running training programs.
• Reviewing training materials and curriculum and providing feedback. Partner with other teams on training or curriculum enhancements.
• Drive and manage Associate Performance as per defined metrics and goals. Provide aid in the ongoing maintenance and delivery of training programs, products and systems.

Oct 2019 – Jan 2020 · 3 mos

• Facilitate Instructor-Led, On-The-Job and Blended Learning, training classes for new hires, new skills (cross-training), feature launches, and refreshers as necessary in our sites. The person hired for this Trainer role must be able to utilize the Learning Management System and Test Practice Environments.
• Learning Plan development and implementation for low-performing associates, including coaching/mentoring as needed.
• Site Training Administration, including administering tests and certifications, managing the training calendar, reporting on work outcomes and impact, scheduling, and partnering with Site Leadership to deliver all curriculum development, training and other learning intervention requests.

Sep 2018 – Sep 2019 · 1 yr

• Provide prompt and efficient service to Amazon Sellers and Vendors including the appropriate escalation of Selling Partner's issues.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner issues and questions.
• Assisting New-hire as well as tenured associates through Andon Support (when required). Conduct refresher/Teachback sessions.

Jan 2018 – Aug 2018 · 7 mos

• Provide prompt and efficient service to the Selling Partners including the appropriate escalation of their issues.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments team to resolve issues and questions of the Selling Partners.