Aug 2018 – Apr 2022 · 3 yrs 8 mos

Nov 2017 – Present · 8 yrs 5 mos

Jul 2014 – Nov 2017 · 3 yrs 4 mos

• Switch designs, builds and operates colocation data centers to assure security and reliability for more than 800 global clients from sophisticated start-ups to Fortune 100 powerhouses.
• As the VP of Talent Development, Tracy Brown was responsible for creating strategy and processes, developing and managing the execution and delivery of employee role based training. That strategy included on-line, hands on and workshop driven curriculum and training to develop team talent. With an AMAZING team of 7, she was able to create interactive learning events, while managing compliance training and measuring overall program effectiveness for a staff of 700+.
• Implemented a Learning Management System (LMS), allowing the immediate access of training roadmaps, records, metrics and 500+ compliance certificates, per OSHA audit requirements
• Increased knowledge and recognition of company culture codes in 6 months by incorporating codes into programs and measuring pre-and post program understanding, driving recognition from 33% to 77%
• Collaborated with the College of Southern Nevada (CSN) to develop certification and associate degree programs to establish a qualified pipeline of employees for the 2 largest departments
• Partnered with marketing to create a presentation to help professors explain our programs to college students, successfully enrolling 173 students in year one
• Implemented 2-3 minute micro-learning modules accessible on multiple devices for just in time training
• Created a successful New Hire Onboarding program to provide a consistent experience for 500+ new employees

Mar 2010 – Jun 2014 · 4 yrs 3 mos

• ANI is a single-source learning solutions provider with over 20 years of experience building training programs and learning teams. ANI currently works with several Fortune 100 clients who have Learning & Development groups or organizations.
• Tracy Brown joined ANI PSG as a Director of Strategic Accounts and based on performance, promoted to Senior Director of Strategic Accounts and ultimately earning the position of Practice Lead
• Practice Lead                           (Sept 2013 – June 2014)
• Sr. Director, Strategic Accounts      (Mar 2012 – Sept 2013)
• Director Strategic Accounts          (Mar 2010 – Mar 2012)
• Tracy Brown designed and developed interactive workshops and team development strategies for company offering business and learning solutions. She was responsible for client account management, vendor management and creating business development opportunities.
• Staffed instructional designer team of 9 for a client, developed and delivered workshops at multiple team and Leadership events.
• Developed a global, remote learning programs, consistently scoring 4.8 out of 5
• Worked with client leadership and Subject Matter Experts (SMEs) to create Sales Enablement workshops for Sales and Engineering teams globally.

Apr 2008 – Mar 2010 · 1 yr 11 mos

• As a Principal, Coach, Trainer, Facilitator for The Velocity Group, Tracy Brown developed custom training solutions, executive coaching, facilitated professional development programs across sales and engineering functions in US, Europe and Asia.
• Developed and delivered scenario based customer service workshop for a local telecom company, achieving and increase of 30% in customer satisfaction scores from participants
• Facilitated communication, negotiation and influence workshops as a consultant for multiple Tech companies globally

Sep 2006 – Apr 2008 · 1 yr 7 mos

• As a Business Development Manager for Cisco Systems, Tracy Brown drove the development of sales enablement, training strategy and solutions within the Service Provider Sales organization, supporting 1200 employees both in sales and systems engineering.

Jan 2004 – Jan 2006 · 2 yrs

• As a HR Manager on the Corporate Leadership Education Team Program, Tracy Brown managed the talent development for all senior managers to director level.
• developed and delivered training globally to countries including Japan, Malaysia, Greece, Amsterdam, Singapore and China.
• Designed executive leadership programs for 600+ participants from the IT, Customer Service, Manufacturing, Engineering and Sales divisions
• Coached program participants both during program and on an ongoing post-program basis
• Co-facilitate program with vendor partners and faculty

Jan 2001 – Jan 2004 · 3 yrs

• As an Organizational Training Program Manager, Tracy Brown drove development of training strategy and solutions within the Customer Service/IT operations organization
• Managed workload of 8 member team
• Coached team members to improve and maximize project results
• Created/implemented training development processes within team

Jan 1999 – Jan 2001 · 2 yrs

• As a Team Lead, Customer Service, Tracy Brown was in charge of the following aspects:
• Escalation point for customer related issues, including issue resolution
• Developed & facilitated Optical specific product training internationally
• Drove team development and coaching