Jan 2022 – Sep 2023 · 1 yr 8 mos · Bangalore Urban, Karnataka, India

• Coordination on External and inhouse events by providing the logistical support and execution on events with meetings & events team working closely with business.
• Execution for events – Townhalls, Global Leadership Visits, Partner Confluence, Strategic off sites, Global integration events held in India, Executive Business Meetings, and important client meetings of internal teams.
• Aiding local logistics arrangement for inbound outbound visitors, expatriates and clients for business visits and accommodation arrangements for long term visitors with Travel team.
• Responsible for managing Expatriates – Greet & meet, providing orientation of the facility and support with providing all necessary information during their stay in the country. Managing expatriates Business Visa invite letters, FRRO (Foreign Regional Registration Officer), Visa Extensions, relocation process, lease agreements, etc.
• Serve a liaison with the other departments within respective EYGDS Centre, the community and external agencies in order to provide information available resources, events, and/or services.
• Responsible for handling customer escalations efficiently to create a continual improvement process in place and respond emergency situations.

Jul 2020 – Jan 2022 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

• Check guests in and out of their rooms.
• Answer any questions/queries guests have.
• Make recommendations for activities and restaurants.
• Store any luggage guests have.
• Answer the phone and direct the calls.
• Take reservations on the phone.
• Arrange transportation for guests.
• Maintain the record of guests that have checked in and out.

May 2019 – Jun 2020 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Manage the performance of the Executive Lounge in the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations.
• Handle enquiries and complaints, promptly and efficiently.
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards.
• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
• Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service.
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager.

Jun 2017 – Nov 2017 · 5 mos · Bengaluru, Karnataka, India · On-site

• Rotate through the functional areas of the property to gain an understanding of how each.
• Develop skills and leadership under the guidance of the General Manager and other Departmental leaders through hands-on work and shadowing.
• Assist guests when needed.
• Learn the operational workings of each department by observation of team members.
• Participation in meetings, asking questions, and special departmental projects.
• Provide input into the development and implementation of services and processes.
• Comply with company policies and procedures of each department in a satisfactory manner.
• Assist each department head with assigned operational functions and help with strategic plan for the department.
• Completing tasks by utilizing and learning systems, tools, equipment, and software that apply.