Jan 2023 – May 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India

Nov 2021 – Dec 2022 · 1 yr 1 mo · Greater Bengaluru Area

Feb 2017 – Nov 2021 · 4 yrs 9 mos · Bengaluru Area, India

Aug 2016 – Feb 2017 · 6 mos · NCR - India

Aug 2014 – Apr 2016 · 1 yr 8 mos

• Managing a deck of $5 million, 15% growth achieved against a target of 12.5%
• Managing 35 fortune 500 retail accounts
• Work with Channel Partners to grow the revenue on Indirect Accounts
• Managing Day –to- Day Business activities on the account.
• Oversee all the technical activities and revenue related issues
• Sales, Product Training and Mentoring designated Team
• Identify direct opportunities in the accounts
• Value based selling by creating need

Apr 2013 – Jul 2014 · 1 yr 3 mos

• Ensuring that the Business Partner base is serviced with regard to customer queries, new business,
• additional business and up and cross selling of new products.
• Ensuring that the Business Partners are fully equipped to sell all products.
• Determining training needs and to complete such training in sales, internal procedures and basic technical aspects.
• Formulating new sales strategies best suited to the regional market.
• Maintaining strong business relationships with all Business Partners.
• Providing the requisite management reports as and when required.
• Monitor, measure and evaluate Business Partner procedures with the view of constant
• improvement.
• Liaise with internal departments ensuring transparent and efficient business processes.
• Communicating with Business Partners to ensure an open relationship at all times.
• Constantly aware of potential new sales opportunities.

Apr 2012 – Apr 2013 · 1 yr

• I manage the customer experience for a specific territory's install base of customers and help grow and maintain revenue. Customer Representative/Advisor who serves as a key point of contact and as a liaison between the customer and the various departments within Akamai. Key responsibilities include managing customer activation process, ongoing support around customer service levels, customer contract renewals, and customer billing, and providing training on the Akamai services.
• As a CSM, I'm expected to understand the customer's business needs to ensure customer satisfaction and to encourage continued long-term relationship, and help identify opportunities where Akamai services fit their ongoing business strategy.
• Managing a team of 8 Account Support Managers
• Managing Customer Activation Process
• Ongoing Support around customer service level
• Overlook all the invoicing and technical issues
• Manage day-to-day business activities
• Training new customers on Akamai service
• New Customer Onboarding

Apr 2010 – Apr 2012 · 2 yrs

• Primary business contact for the client and is responsible for client satisfaction.I'm expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. AM will also build relationships with clients to encourage new and repeat business opportunities.

Dec 2008 – Apr 2010 · 1 yr 4 mos

• Highly focused position to ensure a service-oriented and professional working environment by supervising the performance of team members and executing necessary actions for their motivation when required. Knowledgeable of all reporting aspects, communications terminology and technology, and organizationals procedures.
• Managing a team of Inside Sales representatives.
• Projects Managed: Seagate, Symantec, Endurance International, Fullerton and Obopay.
• Key Achievements:
• Maintaining SLA as agreed with the Clients
• Growing the team from 6 to 44 members
• Ensuring that NPS was above 80%
• Attrition control rate below 5%
• Project transition, Recruitment of 200 employees

Sep 2006 – Nov 2008 · 2 yrs 2 mos

• worked on various projects as a sales expert and tech trainer.

Feb 2005 – Sep 2006 · 1 yr 7 mos