Deepak Joshi

Operations Associate

Delhi, India4 yrs 5 mos experience

Key Highlights

Proven leadership in managing diverse teams.
Expertise in client account management and strategy.
Strong focus on innovation and business growth.

Stackforce AI infers this person is a Customer Service and Account Management professional with a focus on B2B operations.

Contact

Skills

Core Skills

Team ManagementBusiness OperationsCustomer ServiceAccount ManagementFraud Analysis

Other Skills

visionaryBusiness Growth StrategiesTeam BuildingBusiness DevelopmentTeamworkAttitude ChangeCommunicationPeople ManagementManagementTeam Leadership

About

Having experience in customer service,sales ,client handling ,ROI generations ,B2B . It was a pleasure to work with American Express and there I learned a lot about people management ,skill development,career growth,leadership qualities ,mentoring others ,team building and effective business and personal goals. Worked for Google, as an account strategist.I handle clients AdWords accounts ,prepare strategies for them and pipelines for better ROI( Return On Investment),I also handle their budget as well and develop bid strategies as well for them. I believe in doing things differently,I might be wrong sometime but I will prefer to try new experiments ....innovation and vision are my two key areas where I like to fly as much as I can . I am new at LinkedIn and also have experience might be less than other people but I am always learning and improving myself to the last extent. What I believe is everything big always starts from a small idea ,no idea is small in itself..big empires starts from a small idea which comes to people who think different. THINK DIFFERENT,WORK HARD and have a GOAL in life.

Experience

4 yrs 5 mos

Total Experience

1 yr 1 mo

Average Tenure

Current Experience

Startek

3 roles

Merchant Escalations Team Lead

Dec 2021 – Aug 2022 · 8 mos · Hyderabad, Telangana, India

Handling all queries related to Zomato Merchant Support , getting the merchant dashboard setup to the updated version in order to get the refunds done for the customers in genuine concerns. Handling Pan India merchant escalations desk, leading a team of 18 agents for this project.

visionaryBusiness Growth StrategiesTeam ManagementBusiness Operations

Escalations Team Lead

Oct 2021 – Dec 2021 · 2 mos · Hyderabad, Telangana, India

leading the escalations team for Zomato process , taking care of the parameters for escalations as per the Zomato guidelines all over India. Maintaining cordial relation between the team and the customers. Managing Hyderabad, Lucknow and Kolkata escalations desk.

visionaryBusiness Growth StrategiesTeam ManagementBusiness Operations

Operations Team Lead

Jul 2021 – Oct 2021 · 3 mos · Hyderabad, Telangana, India

Managing the team , handling their performance , team management , preparing team reports , addressing their queries , managing the supervisor calls, auditing teams chats for zomato process.

visionaryBusiness Growth StrategiesTeam ManagementBusiness Operations

Airbnb

Client Services Representative

Jul 2018 – Jul 2020 · 2 yrs · Gurgaon, Haryana, India

handling all kinds of communities of Airbnb ,host and guest ,solving the queries of both the communities and getting new business for the company.

visionaryTeam BuildingCustomer Service

Google

Account Manager

Oct 2017 – Aug 2018 · 10 mos · Gurgaon, Haryana, India

Handling clients AdWords accounts ,preparing business strategies ,ROI ..creating a positive environment.Working on market strategies for the clients closely .

visionaryBusiness DevelopmentAccount Management

American express

Senior Fraud Analyst

Apr 2016 – Jan 2017 · 9 mos · gurgaon campus

Use to handle queries of the customers regarding fraud on their cards also provided emergencies services to the clients in case they are travelling.Card investigation for the fraud.Customer satisfaction ,work with clients closely in solving the fraud which happened on their account and help them to get resolved as soon as possible.

visionaryTeamworkFraud Analysis