Mar 2023 – Present · 3 yrs 2 mos · Boston, Massachusetts, United States

• Co-founded an indie board game studio so I could take my passion project to the next level and share it with the world. Our first game, Gudnak, recently raised $100K on Kickstarter and is in the late stages of development now.
• → Focus on game mechanics, art direction, visual systems, lore/worldbuilding, social/community

Feb 2020 – Mar 2023 · 3 yrs 1 mo · Los Gatos, California

• Established and led the Consumer Foundations (CF) team within Streaming XD, taking it from a small Design & Research outfit to an 80+ person cross-functional org. CF is comprised of Messaging, Identity & Security, Help & Support, and Account Management. The mission is to enable safe, trustworthy, and seamless experiences so that consumers get the most value from Netflix. This is done through a unique mix of horizontal+vertical focus, growth+consumer goals, and feature+platform initiatives.
• → Focused on product strategy, org design, data/personalization, systems thinking

Jul 2019 – Feb 2020 · 7 mos · San Francisco Bay Area

• Helped establish and manage a new team called Core Services, which includes Onboarding & Acquisition Growth, Admin Center, and the Sunshine CRM Platform.
• → Focused on org definition and principles, coaching, IC advocacy

Jan 2019 – Feb 2020 · 1 yr 1 mo · San Francisco Bay Area

Jan 2018 – Feb 2020 · 2 yrs 1 mo · San Francisco Bay Area

Feb 2017 – Dec 2017 · 10 mos

• Lead a 10-person design & research group across three offering teams, spanning a diverse portfolio of products. Balanced day-to-day operations with long-term strategic initiatives to increase Product Design’s influence and impact on the company. Facilitated cross-team project kickoffs and brainstorming workshops.

Jul 2016 – Dec 2017 · 1 yr 5 mos

• Coordinate research & design efforts on a small team, focused on the continued evolution of the BoldChat web workspace to reach feature parity with the legacy product. Oversee design for a brand new product offering, an omni-channel support solution known as “Bold360”. Spearhead internal initiatives around growing user empathy across the organization.

Mar 2016 – Jul 2016 · 4 mos

• Lead major design initiatives such as an overhaul of the company’s primary web marketing presence, and a ground-up redesign from BoldChat’s .NET client to a web-based solution. Instituted a structured design process and regular meeting cadence with product & engineering to improve forecasting and collaboration.

Aug 2014 – Mar 2016 · 1 yr 7 mos

• Focused on improving the user experience of LogMeIn’s core remote access products, Pro & Central. Ran cross-team design sprints to drive future projects with a focus on leveraging the cloud, improving mobile UX, and file transfer capabilities.

Jul 2013 – Aug 2014 · 1 yr 1 mo

• Sole designer on a small team that built the company’s first foray into disaster recovery hardware. Collaborated with the product owner from inception to completion through onsite user interviews, white boarding sessions, and user story workshops. Also helped kick-off an admin portal redesign, various internal initiatives, and cross-product peer critiques.

Mar 2012 – Jul 2013 · 1 yr 4 mos

• Represent strategy & UX in sales pitches. Run stakeholder interviews and user base surveys for initial requirements definition. Define user experience through personas, user journeys, sitemaps, wireframes, and interactive prototypes, and present these deliverables and the reasoning behind them to clients.

Aug 2010 – Mar 2012 · 1 yr 7 mos

• Sitemapping & prototyping for website CMS implementations. Own functional documentation through project lifecycle to ensure fulfillment of all requirements.