Feb 2024 – Jul 2025 · 1 yr 5 mos · Mumbai, Maharashtra, India

May 2022 – Feb 2024 · 1 yr 9 mos · Mumbai, Maharashtra, India

Jun 2021 – Apr 2022 · 10 mos · Pune, Maharashtra, India

• PROGRAM MANAGEMENT
• Established workflow processes to improve information flow within organization
• Industry benchmarking for Nasscom Top 20 companies to enable actionable insights for upper management
• Implemented new initiatives to improve engagement of in-house communication app - Zenverse (Product Owner)
• STRATEGIC PLANNING
• Support CEO for analyst presentations, investors & client calls, quarterly board meetings reviews

Apr 2020 – May 2020 · 1 mo · Gurgaon, Haryana, India

• REVENUE GENERATION
• Generated INR 42Lakh targeting 200+ clients for immediate revenue | Initiated sustainable client relationship model
• Ideated loyalty program by modifying incentive structure for 200+ sales force & member referral for 1700+ clients
• Designed & executed Post-COVID branding strategy| Introduced cross-selling options for 1000+ strategic accounts
• SALES OPTIMIZATION
• Achieved 75% increase in lead conversion by standardizing 5+ customer touchpoints through competitor benchmarking
• Improved 2% CTR by designing App notifications for 1700+ clients | Optimized email marketing by STP modelling

Jun 2018 – May 2019 · 11 mos

• PROCESS OPTIMIZATION
• Improved ARPU by 12% of Airtel Mumbai circle while working on project Harmony for improving network quality
• Achieved 20% increase in throughput of 20 million customers by driving the installation of 13 Mobile Data Servers
• VENDOR MANAGEMENT
• Negotiated with 5+ Operators for 265Mn customers while managing bandwidth for inter-operator call exchanges
• Implemented Mobile Number Portability (MNP) across 7 states for 80Mn customers managing 40+ stakeholders
• BUSINESS INITIATIVES
• Facilitated 1 Cr+ active Airtel customers a seamless network experience during 56 IPL matches across 12 stadiums
• Co-managed migration of 40 Million Telenor customers to Airtel across 6 states during Airtel-Telenor merger deal

Jun 2017 – Jun 2018 · 1 yr

• Worked with the Strategy and Planning team to analyze business needs and ordered new nodes from Huawei and CISCO with the help of the Network Finance team to improve customer experience throughout India.
• Oversaw the deployment of a node in Mumbai which increased our throughput by 80 percent and reduced the customer frustration index by half.
• Worked with the business team for successful integration of 30 million Telenor customers into the Airtel network.

May 2016 – Jul 2016 · 2 mos · Ahmedabad, Gujarat, India

• Worked with MYCOM OSI for the creation and integration of a real-time performance monitoring tool. The tool could also be used for alarm generation which helped in reducing the customer frustration index by more than 30 percent.
• Worked on reducing short-term outages on the radio side of the network with NOKIA which helped in decreasing the drop call rate by 60 percent and also had a positive impact on the block call rate.

May 2015 – Jul 2015 · 2 mos · Vadodara, Gujarat, India

• 2 months of training after 2nd year of college. the training included working on scada communication for remote monitoring of nodes.