Oct 2021 – Jun 2024 · 2 yrs 8 mos

• ● Led HR for Airport Operations & Customer Services (AOCS), supporting 15,000+ employees across 80+ domestic and 30+ international airports.
• ● Partnered with leadership on workforce planning, performance management, engagement, and leadership pipeline development.
• ● Directed the HR strategy for 40+ new airport launches, including both domestic and international expansions.
• ● Introduced recognition and engagement programs that built connection and improved productivity.
• ● Managed cost optimization and manpower planning, reducing manpower per departure and delivering sustained efficiency without affecting morale.
• ● Guided leaders through succession planning, talent councils, and career paths for critical roles.
• ● Drove real-time employee experience measurement using eNPS and feedback frameworks.
• ● Contributed to the government-led UDAN scheme by enabling HR support for regional connectivity projects.

Apr 2018 – Sep 2021 · 3 yrs 5 mos

Oct 2013 – Mar 2018 · 4 yrs 5 mos

Jan 2012 – Sep 2013 · 1 yr 8 mos

May 2006 – Dec 2011 · 5 yrs 7 mos · New Delhi

• ● Directed HR operations, recruitment, training, and employee engagement across two major circles.
• ● Designed recruitment strategies and onboarding experiences aligned to business needs.
• ● Rolled out organizational development initiatives like Coffee with COO and structured engagement programs.
• ● Established recognition systems (Spotlight, Star of the Month, Super Star) that boosted employee morale.
• ● Managed performance management cycles, KPIs, and feedback frameworks.

Nov 2005 – May 2006 · 6 mos · Noida, Uttar Pradesh, India

• ● Managed day-to-day HR operations including onboarding, employee records, and payroll coordination.
• ● Supported recruitment drives for technical and corporate roles, ensuring timely closures.
• ● Assisted in the CMMI Level 5 assessment process; received an appreciation certificate for contribution.
• ● Built early expertise in HR compliance and policy implementation.

Nov 2004 – Oct 2005 · 11 mos

• ● Handled recruitment, employee lifecycle management, and policy administration for a manufacturing setup.
• ● Partnered with line managers to support workforce planning and grievance handling.
• ● Implemented process improvements in joining and separation formalities, improving efficiency.
• ● Received recommendation notes from both Business Head and Corporate HR Head; promoted within 6 months of joining.

Apr 2004 – Jun 2004 · 2 mos · Noida, Uttar Pradesh, India

• ● Conducted a study on HR practices and contributed to process documentation.
• ● Supported HR team with data collation, employee engagement activities, and compliance reports.
• ● Gained initial exposure to HR systems and frameworks in a corporate environment.