Khalid Farooq

Operations Associate

Srinagar, Jammu & Kashmir, India7 yrs 7 mos experience

Highly Stable

Key Highlights

3 years of experience as a Team Leader in logistics.
Expert in customer experience management and operational optimization.
Strong background in HR management and sales operations.

Stackforce AI infers this person is a logistics and customer experience management professional with strong HR and sales expertise.

Contact

Skills

Core Skills

Customer Experience ManagementOperations ManagementSales Management

Other Skills

Supply Chain ManagementHuman Resources (HR)HR ManagementGeneral Office WorkSalesManagementManageProfessional Certificate Programme in HR Management and Analytics from IIM KozhikodeAdministrative OrganizationLegal AdministrationE-CommerceSales OperationsTeamworkBusiness Relationship ManagementReal Estate

About

With 3 years as a Team Leader and 3 years as a Manager in logistics, I bring a comprehensive background in overseeing and optimizing operational processes.

Experience

7 yrs 7 mos

Total Experience

4 yrs 1 mo

Average Tenure

9 mos

Current Experience

Flipkart

2 roles

Customer Experience Auditor

Promoted

Jan 2026 – Present · 4 mos

✅ Core Responsibilities
Handle Customer Escalations in Real Time
Take full ownership of escalated customer issues related to orders, delivery, returns, cancellations, etc.
Investigate and drive resolution within defined Service Level Agreements
Act as a Link Between Teams
Serve as the liaison between Hub Operations, Customer Support (CS), and Technology/Other teams.
Bridge communication gaps to ensure smooth operational workflows and improve customer outcomes.
Identify and Address Process Bottlenecks
Detect and resolve obstacles in the last-mile delivery process or similar operational areas affecting customer satisfaction.
Work proactively to remove impediments that slow down delivery or customer service.
Root Cause Analysis & Trend Identification
Beyond fixing individual cases, analyze patterns in escalations to uncover systemic issues.
Use trends to recommend changes in processes or tools.
Represent the Customer Voice Internally
Advocate for customer needs and experiences within operational teams.
Ensure that decisions are aligned with customer satisfaction and experience goals.
Documentation & Reporting
Maintain accurate logs of customer escalations and resolutions.
Prepare reports that help review and measure the effectiveness of customer experience initiatives.