Indrajoy Banerjee

Business Development Manager

Bengaluru, Karnataka, India14 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 14 years in delivery management and client engagement.
Expert in driving account expansions and process improvements.
Proven track record in managing strategic client relationships.

Stackforce AI infers this person is a SaaS Delivery Management expert with a strong focus on client engagement and operational success.

Contact

Skills

Core Skills

Delivery ManagementClient Relationship ManagementTalent AcquisitionClient EngagementRecruitment

Other Skills

Process ImprovementAccount ManagementStrategic PlanningTeam ManagementClient ManagementNegotiationGlobal Capability Center - Staff AugHiringLeadershipManaged capacityODC managementPeople ManagementVendor ManagementExecutive SearchTeam Building

About

Senior Account Delivery Manager at NTT DATA Business Solutions with over 14+ years of experience in delivery management, client engagement, and strategic planning. Responsible for managing end-to-end account operations for captive accounts while developing and executing project and process plans to ensure operational success. Skilled in fostering strategic client relationships, driving account expansions, and implementing process improvements to enhance portfolio performance. Deeply committed to aligning client needs with organizational goals to drive success and deliver tangible value. Collaborates effectively with cross-functional teams to achieve seamless service delivery and continuous improvement.

Experience

14 yrs 6 mos

Total Experience

4 yrs 10 mos

Average Tenure

8 yrs 8 mos

Current Experience

Ntt data business solutions india

2 roles

Senior Account Delivery Manager

Promoted

Apr 2023 – Present · 3 yrs 1 mo · Bengaluru, Karnataka, India

Managing account operations for captive accounts, overseeing end-to-end business processes
Developing and executing project and process plans, setting operational goals, and implementing policies and procedures to drive portfolio success.
Act as the primary liaison between clients and internal stakeholders to ensure seamless service delivery.
Drive continuous improvement initiatives based on client feedback and performance analysis.
Identify opportunities for upselling, cross-selling, and account expansion to increase revenue.
Establishing a strategic vision for the account. Working with client & within the organization to build a roadmap for the next 1-2 years showing aspirational growth (revenue/profitability).
Resolve client issues proactively, ensuring high levels of satisfaction and retention.
Contract management - Drive the preparation of proposal documents, statement of works (SOWs), quotations, terms and conditions.
Develop, review, negotiate and executes complex business agreements and contracts as needed. Discussion on the legal contract and agreements with the internal Legal team, clients & suppliers.
Supporting the finance team on end-to-end basis by maintaining ‘Pay orders’ / ’Work Orders’, following up on accounts receivables & renewal of agreements on a regular basis.

Delivery ManagementClient Relationship ManagementProcess ImprovementAccount ManagementStrategic Planning

Delivery Manager

Aug 2017 – Mar 2023 · 5 yrs 7 mos · Bengaluru, Karnataka, India

Experis it india

Team Lead - Talent Acquisition & Client Engagement

Jun 2013 – Aug 2017 · 4 yrs 2 mos · Kolkata Area, India

Managed the MSP / VMS (Master Service Provider) model for a global client in the organization.
Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Mapping client's requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
Maintaining & monitoring the performance of 7 team members and taking daily, weekly and monthly report on client developments and closures.
Involved in technical recruitment for Experis IT in USA, UK and Canada.
Managing internal recruitment for development projects. Working with Business
Development Managers, Project Managers, Delivery Managers to understand the requirement & ensure timely fulfilment of position.

Talent AcquisitionClient EngagementProcess Improvement

Anthroplace consulting private limited

Recruitment Consultant

Jul 2010 – Mar 2012 · 1 yr 8 mos · Kolkata Area, India

Handling the entire end-to-end recruitment cycle. Involved in Internal Recruitment processes along with the senior management.
Following up with Clients & Candidates regarding interviews, offer & other negotiation.
Exploring the new Business possibilities by making new clients.

RecruitmentClient ManagementNegotiation