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Kapil Khosla

Product Manager

Redmond, Washington, United States24 yrs 2 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Led a team of 198 to enhance product listings.
  • Increased seller self-service from 10% to 80%.
  • Generated $3B in gross merchandise sales.
Stackforce AI infers this person is a Product Leader in E-commerce and Social Media, specializing in AI-driven solutions.

Contact

Skills

Core Skills

Product StrategyAi/ml TechnologiesStakeholder ManagementProduct ManagementSelf Service

Other Skills

Search TechnologyCreativity and InnovationTeam LeadershipData AnalysisUser ExperienceSoftware EngineeringMobile DevelopmentDesign ThinkingStartupsMarket StrategyUser EngagementProgram ManagementProduct DevelopmentCreative WritingRetail

About

As an accomplished Product leader with extensive experience developing and implementing complex, customer-focused product strategies for leading technology companies, I’ve found my successes have been achieved by building comprehensive technical roadmaps, identifying and mitigating risks, and prioritizing engineering and data science initiatives. I specialize in leading and motivating diverse, globally dispersed teams, influencing executive-level leaders, and managing stakeholder relationships. My commitment to delivering results that exceed expectations is showcased through my recent achievements: ▸Guided team efforts of 55 engineers, 24 product/program managers, and 119 catalog associates. ▸Build the strategy for Progressive Listings , Gen AI driven Listing creation and management experience ▸ Simplified listing creation for selling partners, increasing gross merchandise sales by $3B. ▸Lunched Listing Quality Dashboard, scaling to 750K sellers within 10 months and generating $1.3B annually. ▸Developed seller onboarding strategy, increasing new seller self-service acquisition from 10% to 80%. ▸Enhanced seller mobile experience, achieving 70% weekly usage rate among sellers, surpassing 30% target. ▸Automated listings, reducing worldwide seller contacts by 300K and reducing costs by $2.6M. I would love an opportunity to discuss how my proven strategies and experience will help you to achieve short and long-rage goals. Please, contact me at khoslakapil@gmail.com. I look forward to hearing from you!

Experience

24 yrs 2 mos
Total Experience
4 yrs 10 mos
Average Tenure
9 yrs 5 mos
Current Experience

Amazon

3 roles

Product @ Amazon Search Relevance and Ranking

Dec 2023Present · 2 yrs 4 mos

  • I lead the Search Relevance and Ranking Product organization at Amazon. Our team helps customers find relevant products that match their expectations for price, quality, and convenience. We make shopping easy and give customers the confidence to make informed purchase decisions. By leveraging deep insights into customer behaviors and preferences, we ensure they discover the right products for their needs.
  • In order to accomplish our mission, we harness advanced AI/ML technologies to develop innovative search ranking systems, maintaining full ownership from strategy to execution. Our highly motivated team combines an entrepreneurial spirit with genuine enthusiasm for our work, continuously innovating to create smarter experiences across all devices globally. With strong executive support, we're building tailored search experiences that revolutionize how customers discover products.
  • If you're passionate about solving customer challenges, defining strategic vision, and driving innovation in search technology, join our super fun, high-impact team!
Product ManagementAI/ML TechnologiesSearch TechnologyProduct Strategy

Head of Product, Listings Creation & Management

Promoted

Aug 2019Present · 6 yrs 8 mos

  • As Head of Product, I direct Interactive Listing creation and management experience for Amazon.com with team of 198 (55 engineers, 24 product/program managers, and 119 catalog associates). I simplify listing experience for selling partners and drive continued growth and market leadership by leveraging relentless focus on customer obsession and commitment to innovation.
  • A few of my key achievements include:
  • ▸Implemented comprehensive program to improve listing creation and quality for selling partners, reducing listing error rate from 32% to 15%, increasing Gross Merchandise Sales (GMS) by $3B, and delivering on Amazon’s highest goal, YOY.
  • ▸Launched Listing Quality Dashboard to improve listing quality, scaling to 750K active sellers within 10 months, enabling selling partners to provide 200M+ relevant product facts YOY, and generation $1.3B in incremental GMS annually.
  • ▸Introduced Brand Selection Manager, empowering 10K+ brands to ensure availability of seller partner’s entire selection ($5M+ branded products) on Amazon.com within 9 months of launch.
  • ▸Fostered results-driven culture of innovation, simplification, continuous learning, curiosity, and customer-centric mindset, delivering highly competent team dedicated to driving improvements.
Product StrategyStakeholder ManagementCreativity and InnovationTeam Leadership

Senior Manager, Product Management Tech

Nov 2016Aug 2019 · 2 yrs 9 mos

  • In this role, I managed new seller registrations and mobile strategy leading 30 product and program managers. I revolutionized the seller onboarding process, enabled mobile first registration experience, and implemented robust fraud prevention.
  • A few of my key achievements include:
  • ▸Developed and executed wide-ranging strategy to seamlessly onboard 500K sellers and safeguard against bad actors, increasing acquisition of new sellers through self-service from 10% to 80%.
  • ▸Formulated seller mobile experience vision, empowering efficient management of business from mobile devices, achieving 70% weekly usage rate among platform sellers, surpassing benchmark of 30%.
  • ▸Automated listings, reducing worldwide seller contacts by 300K and generating $2.6M in cost savings.
  • ▸Spearheaded bad actor detection efforts, reducing Cash on Delivery (COD) fraud by 96% and visibility of bad listings by 50%.
Product ManagementSelf ServiceSoftware EngineeringTeam Leadership

Twitter

Group Product Manager, Growth

Jul 2015Sep 2016 · 1 yr 2 mos · Greater Bengaluru Area

  • As Group Product Manager, I led market strategy development and implementation with focus on regions where private messaging platforms are favored by users. I conducted extensive interviews with 100+ Gen Y and Z customers to extract insights and build compelling business case for new messaging app. My use of key influencers and engaging content drove robust user engagement.
  • A few of my key achievements include:
  • ▸Leveraged private interest-based group concepts to merge thought-provoking content with intimate discussions among friends and family, developed user cohorts to ensure product-market fit and early adoption, and built go-to-market plans.
  • ▸Expanded engineering, product, and program team from 2 to 25 members by overseeing hiring and development.
  • ▸Orchestrated launch of Udaan in India, driving rapid adoption by 15K+ college students from country’s top 10 colleges
Product ManagementSoftware EngineeringDesign ThinkingStartups

Google

Senior Product Manager

Aug 2011Jul 2015 · 3 yrs 11 mos · Bangalore · On-site

  • In this role, I scaled services for next billion users by focusing on user behaviors, motivations, and opportunities for product and service enhancement. I contributed to YouTube offline launch, enabling video downloads for offline viewing.
  • A few of my key achievements include:
  • ▸Introduced Google Voice, enabling users to search and speak in multiple Indian languages and launched Google in Hindi and allowing users to search in native language, resulting in 5x increase in query volume within 6 months.
  • ▸Pioneered local language keyboards for users to perform searches with handwriting, enhancing accessibility and usability of services.
  • ▸Orchestrated internationalization efforts to drive global growth of Google Search by launching Google’s first voice search product in multiple languages, revitalizing Google Now for emerging markets, and improving Indic language search.
  • ▸Served crucial role in introduction of Android one, a no-frills, entry-level $100 phone with Google service integration.
Product ManagementProgram ManagementSoftware Engineering

Microsoft

4 roles

Senior Program Manager (Bing)

May 2009Aug 2011 · 2 yrs 3 mos

  • In this role, I coordinated development and management of Bing’s middle tier query-serve framework to enable hosting applications through internal programming model. I also designed capacity models to accurately estimate hardware requirements for key Bing services, ensuring optimal resource allocation and scalability.
  • A few of my key achievements include:
  • Scaled system to abstract away complexity, redundancy, capacity management, networking, and resource management, reducing deployment and launch time for answer services by 50%, improving DSI, and enhancing customer experience.
  • Managed development of Answers Top Level Aggregator by orchestrating queries across hundreds of applications in complex workflow graph and implementing resulting cache.
  • Conducted comprehensive analysis, optimization, and performance enhancements to launch multiple features, reducing platform latency by 30%.
  • Recognized for outstanding contributions with company-wide High Potential Employee designation.
Product ManagementProgram Management

Senior Software Design Engineer (Office)

Oct 2005Jun 2009 · 3 yrs 8 mos

  • I build the frontend for our Office online product and built deep expertise in ASP, Javascript, server side programming and was responsible for key successful launches. I also played Product lead and was the key interface to our Product management team in Office. I drove the adoption of Dynamics UX framework across Microsoft Business Division.

Software Engineer

Dec 2003Oct 2005 · 1 yr 10 mos

  • Testing and validation of the Visual C++ Compiler and Intellisense engine. Included testing of modern C++ language features and .NET targeting compilation.

Research Intern

May 2003Jun 2003 · 1 mo · Redmond, Washington, United States

  • As part of my internship at Microsoft Research, I designed a framework which
  • analyzes the differences between two binaries at the basic block level using
  • control flow, reach ability analysis and global data using a binary analysis. This is enables creation of a path which just contains the binary difference with fixups instead of a completely new binary.

University of delaware

Research Assistant

Jan 2001Jan 2003 · 2 yrs

Education

University of Delaware

Masters — Computer Engineering

Jan 2001Jan 2003

University of Madras

BS — Electrical Engineering

Jan 1996Jan 2000

Stanford University Graduate School of Business

Jan 2014Present

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