Kay Lee

Partnerships Manager

Singapore, Singapore8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in exceeding sales targets.
Strong expertise in customer support and technical troubleshooting.
Experienced in managing client relationships and business development.

Stackforce AI infers this person is a Business Development and Customer Support professional with a focus on SaaS.

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Skills

Core Skills

Customer SupportTechnical TroubleshootingBusiness DevelopmentSales Management

Other Skills

CommunicationCollaborationProcess OptimizationSales Pipeline GenerationClient ManagementTarget AchievementRelationship BuildingChannel ManagementAccount ManagementProject ManagementStrategic PlanningSalesMS ExcelMS OfficeLeadership

Experience

8 yrs 9 mos

Total Experience

2 yrs 2 mos

Average Tenure

3 yrs 9 mos

Current Experience

Google

Partner Manager

Aug 2022 – Present · 3 yrs 8 mos · Singapore

Cloudflare

2 roles

Technical Support Engineer

Oct 2020 – Aug 2022 · 1 yr 10 mos · Singapore

Provided operational support to customers via email and chat.
Troubleshot technical issues and effectively communicated complex topics in a clear, customer-friendly manner.
Collaborated with internal teams to ensure timely issue resolution and improve customer satisfaction.
Contributed to optimizing support processes, enhancing response time and overall service quality.

Customer SupportTechnical TroubleshootingCommunicationCollaborationProcess Optimization

Business Development Representative

Apr 2019 – Sep 2020 · 1 yr 5 mos · Singapore

Generated qualified sales pipeline for the Korean market from Q3’19 to Q3’20 (5 consecutive quarters).
Managed Inbound, Outbound, and Upsell channels to expand client base and drive growth.
Overachieved targets for 5 consecutive quarters (102%–134%), contributing to strong regional sales performance.
Built and maintained long-term relationships with key clients, supporting revenue expansion initiatives.

Sales Pipeline GenerationClient ManagementTarget AchievementRelationship BuildingBusiness DevelopmentSales Management