Deepak Pant

Product Manager

Gurgaon, Haryana, India7 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved 13% MoM growth in transactions.
Launched 16+ digital customer journeys for 10M customers.
Improved customer satisfaction by 8% at Blinkit.

Stackforce AI infers this person is a Fintech Product Manager with strong analytical and strategic skills.

Contact

Skills

Core Skills

Product ManagementBusiness AnalyticsCustomer Relationship Management (crm)Strategic ThinkingData Analytics

Other Skills

TableauProblem SolvingUser Acceptance TestingData AnalysisAgile MethodologiesSQLCustomer AnalyticsData MiningProduct Lifecycle ManagementProduct Road MappingProduct RequirementsProduct StrategiesJiraAdvance excelWireframing

About

At the forefront of Comviva's fintech division, Yabx, my expertise in problem-solving and business analytics from an MBA background propels digital adoption and product development. Our team's initiatives have led to a 13% month-over-month increase in transactions and user engagement, demonstrating a direct impact on the company's growth trajectory. By establishing robust governance frameworks, I have advanced stakeholder alignment, significantly reducing project delays. My tenure at Blinkit refined my proficiency in creating customer-centric solutions, where I led a team that enhanced customer satisfaction by 8%. In my current role, I prioritize the product roadmap by synthesizing feedback across diverse business units, ensuring accelerated feature delivery. The launch of over 16 digital customer journeys, reaching nearly 10 million customers, underscores my commitment to driving meaningful customer engagement through strategic product management.

Experience

7 yrs 2 mos

Total Experience

3 yrs 7 mos

Average Tenure

3 yrs 9 mos

Current Experience

Comviva

Product Manager - Growth and Operations

Aug 2022 – Present · 3 yrs 9 mos · Gurugram, Haryana, India · On-site

Currently working at Comviva's digital fintech division, Yabx.
Managed a team size of 1 Product Analyst(direct), 2 QAs, and 6 developers (Indirect) to deliver digital adoption and product development, resulting in a 13% MoM increase in transactions and user engagement.
Established governance frameworks by leading weekly, monthly, and quarterly steering meetings, improving stakeholder alignment and reducing project delays by 15%.
Defined and prioritized the product roadmap by incorporating feedback from customers, business units, compliance, risk, and operations, accelerating feature delivery.
Launched 16+ digital customer journeys, engaging ~9.8M customers and processing ~6.28M transactions per month, achieving 13% MoM growth across web, app, WhatsApp, and USSD platforms.

TableauProblem SolvingProduct ManagementBusiness Analytics

Blinkit

2 roles

Specialist - Payments and Operations

Promoted

Nov 2021 – Jul 2022 · 8 mos · Gurugram, Haryana, India · On-site

Managed complex CXO interactions and served as the primary point of contact for critical and sensitive initiatives, along with finding opportinties for Product growth and innovation.
Cross functional interactions with the Marketing, Business, Product, Last mile operations, Finance and Engineering team for creating a WOW customer experience and solving real business problems.
Lead a team of 5 people to work closely to improve the process and to decrease the customer interactions and escalation around Refund, payment failure, discount, cashback and last mile abuse detections to improve CSAT by 8%.

Strategic ThinkingSQLProduct ManagementCustomer Relationship Management (CRM)

Product Analyst - Payments

Feb 2019 – Nov 2021 · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

Using SQL, and Excel I developed and owned the bulk refund, cashback and wallet money transfer tools, script and dashboard to resolve the customer interactions in advance, saving ~100 hours of labour each month and automate the tasks.
Authored 64+ user stories across 8 modules, set acceptance criteria, and estimated story points to ensure timely delivery of product features.
Leveraged prescriptive analytics to optimize cart checkout, payment processes, and customer complaints, reducing complaint recurrence by 9% and boosting cart checkout rates during monthly and annual sales events

TableauProblem SolvingProduct ManagementData Analytics