Smita Gupta

Operations Associate

Gurugram, Haryana, India17 yrs 4 mos experience

Highly Stable

Key Highlights

19+ years of cross-functional HR and Administration experience.
Expert in managing logistics for large teams.
Proven track record in cost reduction and process optimization.

Stackforce AI infers this person is a seasoned HR and Administration professional with expertise in process optimization and employee engagement.

Contact

Skills

Core Skills

AdministrationHuman ResourcesTravel ManagementProcess ImplementationRecruitmentCustomer Relationship Management

Other Skills

AdminstrationMultitaskingVendor ManagementLogistics ManagementOnboardingVendor RelationshipsEmployee EngagementTime ManagementCommunicationCSROrganizational DevelopmentTrainingProject ManagementCRMTeam Management

About

Passionate,result oriented and people's catalyst with 19 + years of cross functional experience in the area of HR, Administration and Customer relationship. Proven ability in identifying and resolving complex issues and streamlining processes.Excellent communication and networking skills. Ability to handle volume and multitasking,Have supported a team size of 500+ people. Currently seeking opportunity to play a challenging and creative role in the field of Admin& HR where i can utilize my skills and grow further. Preferred Location: Gurugram

Experience

17 yrs 4 mos

Total Experience

3 yrs 8 mos

Average Tenure

2 yrs 7 mos

Current Experience

Tabreed india

Admin Officer

Oct 2023 – Present · 2 yrs 7 mos · Gurugram, Haryana, India · Hybrid

Manage all administrative activities including daily office operations, procurement of equipment, asset maintenance, pantry supplies, cafeteria, courier services, transport and IT issue resolution.
Successfully executed and managed office space planning seating allocation and the seamless transition of office operations during a critical internal relocation, maintaining 100% business uptime and zero service disruptions.
Managed onboarding and administration of group health insurance in line with UAE regulations, negotiating policy terms to ensure cost-effective coverage, and managing renewals and claims settlement.
Managed domestic and international travel logistics, consistently maintaining zero-error accuracy for complex, high-pressure itineraries and urgent 24-hour-notice requests. Ensured employee safety during travel disruptions and coordinated timely returns.
Delivered significant reductions in annual travel expenditure by implementing strategic flight routing, direct hotel sourcing, and aggressive vendor negotiations.
Expanded vendor network by identifying and onboarding service providers for critical functions, including group medical insurance, cab services, software licensing (Adobe), and procurement of statutory materials and IT assets.
Successfully planned and executed end to end corporate offsite delivering a high impact event within budget.
Designed and implemented a calendar of engagement activities, including interactive games and cultural events, to foster a cohesive and inclusive work environment.
Ensured smooth onboarding and offboarding of employees, coordinating documentation, system access, and stakeholder communication. Managed holiday calendar and Work-from-Office schedules, ensuring alignment with organizational requirements.
Oversee budgeting, implement cost control measures, and track budget vs. actuals to ensure financial discipline.

AdminstrationMultitaskingHuman ResourcesVendor ManagementTravel ManagementLogistics Management+2

Mediatek

Support Specialist

Jul 2017 – Apr 2023 · 5 yrs 9 mos · Noida, Uttar Pradesh, India

Prepare detailed SOPS and processes for asset inventory management.
Managing travel for international and domestic visits for field testing engineers.
Organising team events.

MultitaskingTime ManagementProcess ImplementationCommunication

Accenture india pvt ltd ( tp)

Asst. Manager-HR Operations

Sep 2013 – Aug 2015 · 1 yr 11 mos · Noida

Roles & Responsibilities:
=>Identify loopholes and deploy process improvement initiatives aimed at increasing the efficiency of the recruitment life cycle and timely closure of open positions for a business unit.
=>Lead weekly calls with relevant stake holders focusing on success and improvement need areas.
=>Weekly reporting to various stake holders on hiring status.
=>Manage the admin activities including, demand management, procurement .capacity planning and employee engagement activities for CMT projects.

MultitaskingTime ManagementProcess ImplementationCommunication

Stericsson india pvt ltd

Sr.HR-Associate

Jan 2008 – Sep 2012 · 4 yrs 8 mos · GNoida

Recruitment:
=>Sourcing of profiles through consultants,employee referral,online sources ,conducting walk ins and campus hiring.
=>Hands on experience in managing naukri portal.
=>Maintaining comprehensive database of all candidates , coordinating interviews and followups.
Induction & Training
=>Manage the onboarding activites and conduct induction for all new joinees.
=>Arranging logisitcs for both internal and external trainings.
=>Prepare training calendar ,certificates ,training invites, MIS.
Employee Engagment
=>Handling employee grievances and ensure timely resolution.
=>Lead the Recom comimitte and sucessfully organised various events and compitions,
=>Manage reward and recognition ,long term service awards.
CSR
=>Support various NGOs by organising monthly stalls , fund raising activites, Created "Frolicks" for raising funds for SOHF, Officiated as treasurer for AID India-Delhi Chapter.succsessfully managed the AID-India annual conference at AIIMS.

MultitaskingTime ManagementProcess ImplementationCommunicationRecruitment

Stmicroelectronics

Adminstrator

Aug 2003 – Dec 2007 · 4 yrs 4 mos · GNoida

Was responsible for providing support to a group of 200+ [people managing the entire gamut of admin & HR activites.
=>Extensiively handled intercontinental and continental travels.Correspondence with various embassies and inhouse travel desk for visa processing.
=>Managing logistics for visitors , customer delegations ,corporate team.
=>Involved in budgeting and Organising of seminars, conferences ,team parties .
=>Managing all kinds of procurement of hardware/software items.
=>Verification of all kinds of expense claims and ensure timely submisison to payroll.
=>Preparing Org charts,presentations, reports on travel ,employee ageing.
=> Arranging logistics for training, collating training data.
=> Streamlined the conference room booking system..
=> Preparation of seating plans,maintenance of office equipments, stationery.
Key Achievment: received appreciation for single handedly managing a team size of 200+ people.

MultitaskingTime ManagementProcess ImplementationCommunicationAdministration

Bharti televentures ltd

Customer Relationtionship Executive

Oct 1999 – Aug 2003 · 3 yrs 10 mos · Okhla Industrial Area

I was exposed to different profiles during my tenure including HR support,Recievables managment and Customer Relations.
=> Supported HR in recruitment functions ,Onboarding , personal database and in organizing training workshops.
=> Successfully managed the recievables managment portfolio and achieved set targets. Solved dispute of invoice analaysis of bills and client discussion.
=> Ensured speedy resolution of all customer queries and complaints pertaining to internet over phone and via email.
=> Conduct inhouse training's on various aspects of internet services ,workflow management and technical troubleshooting.
Key Achievments.
Received the Kudos award for successfully managing the reciveables portfolio.

MultitaskingTime ManagementProcess ImplementationCommunicationCustomer Relationship Management