Chandan Agrawal — Operations Associate
Workforce Management (WFM) and Reporting professional with a proven track record in optimizing staffing models, driving accuracy, and delivering actionable insights through data. With 9+ years of experience in the WFM domain, capacity planning, real-time management, and performance reporting. Proficient in tools like IEX, Nice, Cisco, Avaya, InContact, Excel, Google Sheets, SQL. I’m passionate about transforming raw data into clear strategies that enhance operational efficiency and support business goals. I believe in continuous improvement and data-driven decision-making, and I’m always exploring new ways to elevate WFM processes through automation and analytics.
Stackforce AI infers this person is a Workforce Management and Data Analytics specialist in the SaaS industry.
Location: New Delhi, Delhi, India
Experience: 10 yrs 1 mo
Skills
- Workforce Management
- Capacity Planning
- Demand Planning
- Data Analysis
- Reporting & Analysis
- Business Intelligence (bi)
Career Highlights
- 9+ years of experience in Workforce Management.
- Expert in capacity planning and real-time management.
- Passionate about data-driven decision-making.
Work Experience
Arise
Planner (1 yr)
Airbnb
Senior Planning Analyst (2 yrs 3 mos)
Genpact
Assistant Manager (6 mos)
Management Trainee (3 yrs 1 mo)
Accenture
Service Delivery Analyst (2 yrs 3 mos)
Capgemini
Team Member (7 mos)
IGATE
Project Trainee (5 mos)
Home Tution
Mathematics Teacher (8 yrs 5 mos)
Education
Master of Computer Applications (MCA) at JSS Academy Of Technical Education, Noida
Bachelor of computer application (BCA) at Global Institute Of Information Technology
Higher Secondary at ST.Paul's School
High School at Mussoorie Public School
