Jan 2020 – Apr 2022 · 2 yrs 3 mos

• 1. Mediating with the parties in case of disputes and coming to a common conclusion.
• 2. Performing root cause analysis of every case, reviewing documents, and taking a decision following the workflows and policies.
• 3. Reviewing and investigating every claim by validating documents and case study.
• 4. Taking action against any suspicious activities done on Airbnb platform.
• 5. Assisted some famous figures such as politicians, singers and actors with their concerns.
• 6. Trained and specialized in handling multiple high severity and escalated cases.
• 7. Assessing every case and assisting the users with a proper resolution.
• 8. Creating daily case reports and MOM.
• 9. Strategizing and managing content for Airbnb.
• 10. Worked on different resolution tiers.

Jan 2020 – Jun 2020 · 5 mos