Jun 2022 – Apr 2026 · 3 yrs 10 mos

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Mar 2021 – Aug 2022 · 1 yr 5 mos · Philadelphia, Pennsylvania, United States

• Mason Frank International
• Telephone: 215-989-4908 (ext 4908)
• Email: j.obrien@@masonfrank.com
• Mason Frank International is the leading global provider of high-caliber permanent and freelance Salesforce professionals across all stages of the CRM lifecycle, from discovery to post-implementation. Since 2010 we've established an exceptional reputation for connecting top Salesforce professionals with excellent opportunities in the market.
• Our offices in the United States, the United Kingdom, Germany, Spain, the Netherlands, Singapore, and Australia provide unrivaled global recruitment for professionals with Service Cloud, Sales Cloud, Marketing Cloud, Commerce Cloud, MuleSoft, or CPQ experience. By focusing solely on Salesforce, our consultants are genuine experts, meaning they not only fully understand the market, but have built solid, exclusive relationships with the widest range of vendors, customers and specialists looking to progress their career. I head up our teams that recruit for permanent and contract Salesforce professionals across the Mountain and Pacific time zones.
• Roles we typically recruit for:
• Salesforce Developers * Salesforce Architects * Salesforce Administrators * Salesforce Business Analysts * Salesforce integration experts (Data and Systems integration) * Salesforce implementation specialists * Salesforce Testers * Project managers/CRM Managers/Program Managers * Marketing Automation specialists – Eloqua, Pardot, Exact Target, and many more * Any other Salesforce-related needs
• If you're looking for your next role or recruiting talent for your business, please feel free to contact me via LinkedIn or 214-989-4908. I look forward to connecting with you! Check out www.masonfrank.com, follow our Mason Frank LinkedIn company page, and connect with me on LinkedIn for the latest Salesforce updates

Jan 2021 – Mar 2021 · 2 mos · Philadelphia, Pennsylvania, United States

• Recruit, source, and qualify staff-level to executive-level Therapists, Nurses, and Healthcare Professionals
• Provide the highest level of customer service to both clients and candidates in order to build and maintain relationships & contacts within the healthcare industry.
• Offer market research and information to both candidates and clients.
• Provide extensive career counseling, resume building, and interview preparation to candidates.
• Follow through and check in with both client and candidate to make certain smooth transition and expectations are being met after start date.

Dec 2018 – Jan 2021 · 2 yrs 1 mo

• Started the Direct Hire Division from scratch – implementing back office protocols, accounting measures, system process flows, KPI metrics, evaluation standards, new ATS roll out and budget flows.
• Manages all oversight within division – contract approvals, billings commission splits, budget adjustments, hiring, training, sales coaching.
• Brought on 35 new contracts that has generated, servicing new Direct Hire business.
• Build, engage, manage and develop a team of high-performing staff in an extremely fast-paced and broad environment.
• Partner with business leaders, hiring managers and recruiting managers nationally to develop recruitment strategies with focus on seasonal and immediate business needs.
• Responsible for the upkeep of existing partnerships – filling their orders, engaging client for performance reviews whilst generating new business.
• Specialized verticals of operation - Industrial, Healthcare and Office and Professional – offering market research to support candidate profiles and fee compensation.

May 2018 – Jan 2021 · 2 yrs 8 mos

Jun 2017 – Apr 2018 · 10 mos · Plymouth Meeting

• Recruit, source, and qualify staff-level to executive-level Therapists, Nurses, and Healthcare Professionals
• Provide the highest level of customer service to both clients and candidates in order to build and maintain relationships & contacts within the healthcare industry.
• Offer market research and information to both candidates and clients.
• Provide extensive career counseling, resume building, and interview preparation to candidates.
• Follow through and check in with both client and candidate to make certain smooth transition and expectations are being met after start date.

Nov 2015 – Jun 2017 · 1 yr 7 mos · Mt. Laurel, NJ

• Worked with Mortgage Vertical Leaders to develop a training program to hire, educate and train Loan Advisors from the ground floor up to work in Cash Out Equity Lines, Portfolio Refinance, Conventional/Full Doc, Purchase, JMA and other company staffing needs..
• Led workforce integration workstreams supporting merger and acquisition initiatives, including talent transition planning, hiring strategy, onboarding programs, and workforce ramp models across multiple states.
• Partnered with executive leadership on post-acquisition workforce planning, organizational design, and role mapping to support Day 1 readiness and stabilization.
• Managed cross-functional HR workstreams (recruiting, training, operations) as part of large-scale organizational change initiatives.
• Designed and executed training and change management programs supporting newly acquired business units and expanded service lines.
• Managed and developed a training platform that consisted of 5 different mortgage platforms that included, SAFE Training, Sales Training, Document Recovery, 1003 Application Systems and Full Doc Loan Support.
• Implemented the Fast Track Program in three different states (New Jersey, Maryland and PA).
• Maintained an 80% SAFE Exam Passing Rate, 75% Graduation Rate and 85% Employee Retention Rate, all within the first year of development.
• Managed a team and employee base that consisted of over 220+ hires and over 100+ employees at any given time.
• Adapted the Fast Track training model and to help facilitate growth in other departments where we would use this template to cultivate and grow Underwriters, Loan Processors, Mortgage Servicers and IT Support.
• Assists Senior Executives with talent acquisition of entry and senior level positions, both local and national, in areas of Finance, Sales, Customer Services, Underwriting, Analytics and IT

Jul 2013 – Sep 2013 · 2 mos · Cherry Hill, NJ

• Budgets and forecast monthly projections of enrollments
• Allocates financials according to budget to appropriate office needs
• Schedules and conducts interviews in an effort to pursue qualified candidates for enrollment
• Determines appropriateness of candidates for admissions based upon career goal compatibility
• Assist students/parents with the completion of the FAFSA. Enter the FAFSA electronically and review the resulting ISIR.
• Assign the appropriate budget to a student and package the student (award their aid) as well as ensure that aid is paid to students' accounts in a timely manner.
• Responsible for staffing levels of department
• Responsible for local inquiry generation and database marketing in an effort to generate marketing plans that effective utilize conversation and applicant placement procedures
• Coordinates registration and preregistration events for prospective students and their families to tour facility
• Consistently conducts follow up weekly/monthly with all applicants to ensure successful matriculation

Mar 2012 – Mar 2015 · 3 yrs · Philadelphia, PA

• Schedules and conducts interviews in an effort to pursue qualified candidates for enrollment
• Determines appropriateness of candidates for admissions based upon career goal compatibility and academic criteria
• Assist students/parents with the completion of the FAFSA and assists in administering aid
• Oversaw Admissions/Enrollment team of 15 Admissions Recruiter
• Secures new inquiries by directing and asking phone and in-person contacts about referrals of others to be contacted about the Institute’s offerings
• Consistently conducts follow up monthly with all applicants to ensure successful matriculation
• Assists in National Open House Events and conducts group interviews accordingly with potential applicants
• Coordinates the New Student Orientation for incoming students eight times a year for various class starts
• Works to meet daily/weekly/monthly/quarter expectations and goals while maintain a strong focus on applicants best interest and company compliancy procedures
• Responsible for local inquiry generation and database marketing in an effort to generate marketing plans that effective utilize conversation and applicant placement procedures