Fanendar K.

CEO

Hyderabad, Telangana, India28 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16+ years of consulting and operations leadership experience.
Proven track record in sales and profit generation.
Expertise in crisis management and operational transitions.

Stackforce AI infers this person is a Business Operations Leader with expertise in consulting and operational excellence.

Contact

Skills

Core Skills

Talent AcquisitionClient ManagementCustomer RetentionSales ManagementOperations ManagementForecastingBusiness Process ImprovementRevenue ManagementMarketing Management

Other Skills

Strategic Talent AcquisitionBenchmarking Staffing StrategiesCapability BuildingHandling the entire business processesClient AcquisitionP&LEcommerce business managementRevenue forecastingMarketing strategiesStandard Operating ProceduresBottom line growthForecasting & planningStakeholder managementDMAIC rigorClient business process assessment

About

Business leader with 16+ years of experience in consulting, business process, operations leadership. Experience includes development of processes aligned with critical business requirements, cross-functional program management. Responsibilities include full P&L responsibilities, startup company creation, and sales. As a senior executive, proven producer of sales and profit with ability to pinpoint business opportunities; also plan, develop, and execute effective business strategies. A high-energy leader with distinctive people skills. Specialties: Strong People Management, Crisis management and Operational Transitions

Experience

28 yrs 5 mos

Total Experience

4 yrs 1 mo

Average Tenure

15 yrs 11 mos

Current Experience

Amd

Talent Acquisition

Mar 2011 – Jul 2011 · 4 mos

Confidential

2 roles

Business Head

Promoted

Jul 2010 – Present · 15 yrs 10 mos

Business Head

Jun 2010 – Mar 2011 · 9 mos

Strategic Talent Acquisition
Benchmarking Staffing Strategies
Client Management
Capability Building
Handling the entire business processes
Client Acquisition
P&L.

Strategic Talent AcquisitionBenchmarking Staffing StrategiesClient ManagementCapability BuildingHandling the entire business processesClient Acquisition+2

Monster.com india pvt ltd

Manager - US Telesales & Retention

Apr 2007 – May 2010 · 3 yrs 1 mo

Manage customer Retention and Ecommerce business.
Responsible for overall churn in numbers and revenue.
Initiated proactive measures for handling probable Churns
Drive online sales and up-selling.
Creating offline revenue opportunities.
Recruit, train and drive direct and indirect customer service and sales teams.
Develop and deploy Standard Operating Procedures.
Proficient resource management.
Devise marketing strategies.
Revenue forecasting and planning quarterly.

Customer RetentionEcommerce business managementRevenue forecastingMarketing strategiesStandard Operating ProceduresSales Management

Nipuna services limited (mahindra satyam bpo)

Manager - Operations

Jun 2005 – Jul 2006 · 1 yr 1 mo

Responsible for bottom line & top line growth of Accounts handled
Working closely with multiple stakeholders from clients in the US / Onsite
Forecasting & planning for increase in business volumes & ramp ups
Ensure effective co-ordination with internal support functions
Identifying pain areas and driving them through DMAIC rigor.

Bottom line growthForecasting & planningStakeholder managementDMAIC rigorOperations ManagementForecasting

24/7 customer

Head of Program

Feb 2004 – Jun 2005 · 1 yr 4 mos

Assess client business processes, methods, systems and procedures for productivity enhancement and make recommendations for improvement.
Analyze financial and operational assumptions for reasonability and achievability.
Ability to verify accuracy of client provided data on client operating model.
Develop and propose alternative operational approaches, and/or problem resolution.
Review alternate technologies to achieve operational efficiency
Communicate and maintain relationships with client subject matter experts to enable exchange of technical and business process information.
Worked with engagement leadership to mitigate 'hot-button' client concerns through use of technical skills, product and business knowledge and prowess in building client rapport.

Client business process assessmentOperational efficiencyFinancial analysisClient relationship managementBusiness Process ImprovementClient Management

Integrated software solutions pvt. ltd

Dy.Manager - Operations

Jan 2001 – Feb 2004 · 3 yrs 1 mo

Maintain and grow revenue of existing Clients/Programs.
Profitability of existing programs, including revenue, margins, billing performance, seat utilization and program turnover.
Responsible for meeting service commitments through data collection, root cause analysis and action planning.
Conduct account reviews both internal and external.
Staff, motivate and develop management team.
Translate company strategies into organizational initiatives/activities.
Recruitment and Staffing.

Revenue managementData collectionRoot cause analysisStaff developmentOperations ManagementRevenue Management

Indian institute of hardware technology ltd

Asst. Regional Manager

Jan 1997 – Dec 2000 · 3 yrs 11 mos

Handled Marketing & Operations functions for 44 franchise centers
Increased revenue flows from the territory from 4.5 lacs per month to 11 lacs during my tenure.

MarketingOperations managementMarketing ManagementOperations Management