Supriya Sikka — CEO

With 5 years plus experience in Customer Experience and Operations, I specialize in building smooth, efficient workflows that enhance satisfaction and strengthen long-term customer stability. I lead internal teams with a focus on collaboration, clarity, accountability, and process optimisation—ensuring customers receive consistent, high-quality support at every stage. I specialize in leading customer experience initiatives that transform the end-to-end journey. By working closely with cross-functional teams—product, operations, support, and services—I uncover friction points, analyze customer insights, and implement solutions that drive satisfaction, loyalty, and measurable business impact. As the voice of the customer, I ensure their needs are heard, prioritized, and reflected in every decision we make. Whether it’s streamlining processes, improving response times, or designing seamless touchpoints, my focus is always on creating meaningful, impactful experiences. I’m passionate about leveraging data, emerging technologies, and real-time feedback to build customer-first strategies that scale. From onboarding to retention, I take full ownership of the customer journey—transforming every interaction into an opportunity to build trust, deliver value, and strengthen long-term relationships.

Stackforce AI infers this person is a Customer Experience and Operations expert in the SaaS industry.

Experience: 5 yrs 8 mos