Srishti Monga

Operations Associate

New Delhi, Delhi, India7 yrs experience

Key Highlights

Expert in driving customer success and product adoption.
Proven track record in managing enterprise accounts.
Strong communicator with a consultative approach.

Stackforce AI infers this person is a SaaS Customer Success Manager with strong account management expertise.

Contact

Skills

Core Skills

Customer ExperienceProject ManagementCustomer SuccessAccount ManagementSalesNew Business Development

Other Skills

Customer AdvocacyRenewalsCustomer SatisfactionCustomer Relationship Management (CRM)CommunicationCustomer RetentionInside SalesSaaS SalesCustomer AcquisitionBusiness-to-Business (B2B)Process ImprovementLead GenerationGEP SMARTBusiness NegotiationKey Accounts

About

As a Technical Account Manager (TAM) and Customer Success Account Manager (CSAM), I thrive at the intersection of technology and customer experience—ensuring seamless onboarding, proactive support, and continuous optimization of product usage. I bring a consultative approach to every engagement. Key Responsibilities & Strengths -Building and nurturing trusted relationships with key stakeholders across enterprise accounts -Acting as a strategic advisor to help clients maximize ROI from SaaS products -Leading technical onboarding, product adoption, and training initiatives -Collaborating cross-functionally with product, engineering, and support teams to resolve issues -Monitoring account health, usage metrics, and renewal risks to ensure retention and growth -Translating customer feedback into actionable insights for product development -Managing escalations with empathy and urgency, ensuring customer satisfaction -Driving upsell and cross-sell opportunities through value-driven conversations

Experience

7 yrs

Total Experience

1 yr 7 mos

Average Tenure

8 mos

Current Experience

Gep worldwide

Customer Experience – Associate Manager

Sep 2025 – Present · 8 mos · Mumbai, Maharashtra, India · Hybrid

Customer ExperienceProject ManagementCustomer AdvocacyRenewalsCustomer Satisfaction

Zycus

Technical Account Manager

Mar 2023 – Dec 2024 · 1 yr 9 mos · Mumbai, Maharashtra, India · Hybrid

Account ManagementCustomer SuccessCustomer Relationship Management (CRM)CommunicationCustomer RetentionCustomer Experience+1

Adobe

2 roles

Customer Success Account Manager

Sep 2022 – Feb 2023 · 5 mos · Noida, Uttar Pradesh, India · Hybrid

Document Cloud ( Acrobat Std,Pro,Sign)
Creative Cloud (20+ Apps)
Adobe Substance
Adobe stock

Account ManagementCustomer SuccessCustomer Relationship Management (CRM)Inside SalesSaaS SalesCustomer Acquisition

Account Development Manager

Sep 2021 – Aug 2022 · 11 mos · Noida, Uttar Pradesh, India · Hybrid

New Business DevelopmentSalesBusiness-to-Business (B2B)Process ImprovementLead Generation

Franchise india holdings limited

Key Account Manager

Oct 2020 – Sep 2021 · 11 mos · Faridabad, Haryana, India · On-site

World's highest visited franchise website network

Times internet

Account Manager| Dineout

Jun 2018 – Oct 2020 · 2 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

Dineout enables its customers to book tables online without having to physically go to the spot. It is a restaurant technology company based in India. The service is available in more than 20 cities in India.