Jun 2022 – May 2023 · 11 mos · Moscow, Moscow City, Russia

• Responsibilities:
• Gamifications: supporting and implementing gamification strategies, creating contests, quizzes, quests, lotteries, surveys, etc., across the organization. Projects for IT brand, HR, ESG, Brand, and ad-hoc events. Supporting the onboarding process for new employees.
• Media content: creating landing pages, banners, posters, managing photo and video content on the intranet. Rebranding support. Managing video panels in offices. Working on brandbook.
• Intranet product manager executive: providing technical support and development for the internal social network based on Pryaniky platform, collaborating with vendor and internal IT, researching and improving customer (CX) and employee experiences (EX), and user interfaces (UI). Creating briefs for updates and enhancements of intranet, prototyping interfaces and client flows in Figma.
• Corporate store and warehouse: managing, developing, supporting, and promoting the store. Handling inventory and distribution of merchandise to employees, improving processes. Conducting merchandise photoshoots, coordinating with the Brand department for procurement.
• Writing texts and designing content for newsletters and posts (Telegram, email, intranet). Publishing ESG digests.
• Organization and information support for Events unit, performing as a DJ on departmental parties.
• Key achievements:
• 65% of employees did targeted actions on the intranet in 2022 (Total number of employees ~12,000), eNPS - 9.1.
• Developed and implemented an engagement tool for corporate social network, achieving up to 1/5 engagement rate among all employees.
• Processed 2,957 orders (~4,500 units) for souvenirs purchased by employees in a year. Streamlined processes, reducing the time for gathering orders by half and significantly alleviating the workload on staff health. Increased sales threefold for certain items after improving the UX of the merchandise store.

Jul 2021 – Oct 2021 · 3 mos

• Administering the corporate portal on the SharePoint platform and populating it with content.
• Preparing and releasing a weekly digest (design, layout, text).
• Preparing and releasing news and announcements within the company (design, layout, editing).
• Analyzing the effectiveness of internal communications.
• Translating news into English or Russian.

Apr 2021 – Jul 2021 · 3 mos

• My key responsibilities were to:
• Manage the internal employees transfers: from submitting a vacancy request to job-offer.
• Improve transfer processes, create guides, and conduct exit interviews for departing employees.
• Modernize and conduct assessment centers for candidate evaluations.
• Advertise and promote internal job vacancies, compose job descriptions.
• Recruit employees with disabilities, participating in internal HR projects.

Jun 2020 – Apr 2021 · 10 mos

Feb 2020 – May 2020 · 3 mos

• Led a development of chatbot for newcomers onboarding.
• Led a project that enhances communication between employees (Random Coffee mechanic).
• Conducted quantitative research to the company's product, while interned in the Market Research department.

Dec 2019 – Feb 2020 · 2 mos

Jun 2018 – Jul 2018 · 1 mo · Moscow City, Russia

• Worked at the 2018 FIFA World Cup with the official delegation of the state of Qatar, performing duties such as translator, coordinator, assistant, etc.
• In 2019, was invited to work on a project at the St. Petersburg International Economic Forum. I was a driver of the second car for the Qatari ambassador in a Mercedes S450 and also worked as personal assistant.
• I have a thank you letter from the embassy.

May 2018 – Feb 2020 · 1 yr 9 mos

• Was a host and achieved "Superhost" status for the quality of services provided to guests (rating: 5/5).
• Developed and implemented a promotion and development strategy for the property. Conducted repairs on the property.
• Increased the average monthly revenue by 60% compared to a similar period before my management.