Neeraj Singh Mehta

Customer Success Manager

Delhi, India9 yrs 9 mos experience
AI Enabled

Key Highlights

  • Proven expertise in Customer Success and Support.
  • Strong leadership and mentoring experience.
  • Consistently delivers quality results in challenging environments.
Stackforce AI infers this person is a Customer Success Specialist with a strong focus on B2B SaaS environments.

Contact

Skills

Core Skills

Customer SuccessCustomer Service

Other Skills

Customer Relationship Management (CRM)Microsoft ExcelProduct ServiceChatbot DevelopmentHelp Desk SupportService OperationsOnline SupportCustomer OnboardingMicrosoft OfficeMicrosoft WordLeadershipTeamworkCustomer AcquisitionTeam LeadershipSPOC

About

I'm a Customer Success Specialist with solid experience in the industry, where I've learned a lot from my journey. I've had the opportunity to mentor a team as an SME, which taught me the importance of teamwork. I'm always eager to learn new things and improve the skills I already have. I aim high and consistently strive to deliver quality results. Recently, worked with PlotX and Hunch as a Customer Success Specialist, serving as the Single Point of Contact (SPOC) for Customer Support, Customer Success, and Community.

Experience

9 yrs 9 mos
Total Experience
2 yrs 5 mos
Average Tenure
--
Current Experience

Plotx

Customer Success Specialist

May 2022Sep 2024 · 2 yrs 4 mos · Delhi, India

Customer ServiceCustomer Relationship Management (CRM)Customer Success

Hunch

Customer Success Specialist

May 2022Sep 2024 · 2 yrs 4 mos · Delhi, India

Microsoft ExcelCustomer ServiceCustomer Success

Blinkit

Senior Executive

Apr 2021May 2022 · 1 yr 1 mo · Gurugram, Haryana, India

Customer ServiceCustomer Relationship Management (CRM)Customer Success

Igt solutions

Operations Team Lead

Mar 2017Feb 2021 · 3 yrs 11 mos · Gurugram, Haryana, India

Customer ServiceCustomer Relationship Management (CRM)Customer Success

Concentrix

Customer Support Executive

Jun 2014Nov 2016 · 2 yrs 5 mos · Gurugram, Haryana, India

Customer ServiceCustomer Relationship Management (CRM)Customer Success

Education

Guru Gobind Singh Indraprastha University

BBA

Apr 2011Apr 2014

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