Nov 2025 – Present · 6 mos · Bangalore Urban, Karnataka, India · On-site

• An Assistant Operations Manager in a medical recertification process oversees end-to-end operational activities to ensure accurate, timely, and compliant processing of recertification cases. The role involves managing daily workflow, monitoring productivity and quality metrics, and ensuring adherence to regulatory guidelines such as Centers for Medicare & Medicaid Services (CMS) standards where applicable. Key responsibilities include supervising and mentoring team members, conducting performance reviews, minimizing errors and rework, handling escalations, coordinating with cross-functional stakeholders (QA, compliance, and client teams), and driving continuous process improvements. The position also requires preparing operational reports and dashboards, forecasting volumes, managing SLAs, mitigating risks, and implementing corrective action plans to enhance efficiency and compliance within the medical recertification lifecycle.