Nov 2022 – May 2024 · 1 yr 6 mos

• International Partnerships- EV Finance
• EV Finance - Indian Market
• Loyalty program

Jan 2022 – May 2024 · 2 yrs 4 mos

• Wallet/Cards
• Program/Product managing launch of OlaMoney card powered by Rupay (NPCI)
• Evaluated multiple network partners & technical service providers (TSP) and built business case.
• Worked closely with the engineering/product design teams to develop user onboarding with compliance/legal requirements.
• Provided detailed user stories to the engineering team for all the bugs raised by security team for card
• Identified key customer concern areas and presented end-end card S.O.P to customer service team
• Negotiated commercials with technical service provider & reduced transaction fees component by 20%
• Cross functionally communicated with bank/treasury/compliance to set FDOD and auto-debit process
• Set up chargeback and refund processes for card transactions through coordination with network/TSP
• Formulated report generation scheduler to aid finance team for a three way reconciliation process
• Devised a Go-To-Market strategy and launched the virtual card with a detailed test plan for CUG testing
• Coordinated with the marketing/product design/NPCI to design the physical card and welcome kits
• Managing 4+ vendors to set up the physical card printing and personalisation process.
• Identified bottlenecks & reduced project timeline by 20 days through strategical vendor re-prioritization
• Handled day-day business & settlement activities and managed Mastercard & compliance requirements

May 2021 – Dec 2021 · 7 mos

• Program Managed BNPL, OlaMoney wallet and Personal Loans
• ▪ Increased BNPL overall risk approval to product upgrades ratio from 65% to 85% in a span of 1.5 months
• ▪ Identified tech areas of improvement & increased risk approval ratio by 20% in post submission stage
• ▪ Enhanced the efficiency of internal operations team and improved the BNPL daily upgrades by 15%
• ▪ Set up end-end process for WhatsApp acquisition in system; increased the BNPL acquisitions by 10%
• ▪ Recommended initiative of website revamp with tech/marketing team to increase customer acquisitions
• ▪ Coordinated with Product/Engineering to resolve wallet technical issues & increased acquisitions by 20%
• ▪ Researched Indian Personal Loan market landscape with focus on journeys of Banks, NBFCs and Fintech
• ▪ Conducted customer surveys and personal interviews & proposed product Core Value Propositions

Apr 2020 – Jun 2020 · 2 mos · Mumbai, Maharashtra

• Gained hands-on experience in the Sales and Customer Marketing departments of the company
• Project: Impact of COVID-19 on shoppers purchase behavior
•  Change in people's perception of Oral and Personal hygiene maintenance
•  Change in their choices for brands, SKU's and packsizes of products.
•  Extreme relevance of E-commerce and neighborhood Kirana/General stores as a form of business
•  Analyzed Internal Sales Data to find out the impact of COVID-19 on entire product portfolio of company across various Retail Environments ( E-commerce, Kirana store, General Store, Modern Trade store etc)
•  Conducted Primary research (Survey and Personal Interviews) of about 400+ people to know their preferences and changes if any, in their shopping behavior, post lockdown
•  Analyzed collected data using Advanced Excel (regression models ) of statistical analysis for greater accuracy in results
•  Made Potential recommendations Retail Environment wise to ensure maximum conversion and for the company to stay ahead of the curve at-least in the next quarter