Gopi Chand

DevOps Engineer

Bengaluru, Karnataka, India3 yrs 5 mos experience

Key Highlights

Expert in incident management and technical support.
Proficient in SQL and shell scripting for automation.
Strong background in digital payment systems.

Stackforce AI infers this person is a Fintech professional with strong technical support and incident management expertise.

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Skills

Core Skills

Incident ManagementSqlService-level Agreements (sla)Technical Support

Other Skills

Service DeskQuality AssuranceAnalytical SkillsResolving IssuesProduct ServiceProduct SupportShell ScriptingAmazon CloudWatchAmazon Simple Notification Service (SNS)Customer SatisfactionProblem SolvingGrafanaOral CommunicationCustomer SupportWeb Applications

Experience

3 yrs 5 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr 1 mo

Current Experience

National payments corporation of india (npci)

Devops support engineer

Apr 2025 – Present · 1 yr 1 mo · Hyderabad, Telangana, India

Provided frontline support for technical systems, prioritizing swift issue resolution to minimize downtime.
Collaborated cross-functionally to troubleshoot and resolve incidents, ensuring uninterrupted service delivery.
Resolved system failure issues and client-raised incidents; investigate online order failure and payment issues.
Worked closely with systems, applications, databases, and network teams to manage changes to the production environment, equipment, operating systems, and application software and database systems.
Followed established incident management protocols, meeting defined SLA timelines for issue escalation and resolution.
Demonstrated proficiency in managing critical issues across P1, P2, and P3 Production Support responsibilities.
Utilized SQL queries for database performance analysis and effective troubleshooting of data-related issues.
Developed and maintained shell scripts to automate tasks, improving operational efficiency.
Possessed expertise

Service DeskQuality AssuranceAnalytical SkillsResolving IssuesProduct ServiceProduct Support+3

Meesho

Production Support Engineer

Nov 2022 – Mar 2025 · 2 yrs 4 mos · Bengaluru, Karnataka, India · On-site

Provided frontline support for technical systems, prioritizing swift issue resolution to minimize downtime.
Collaborated cross-functionally to troubleshoot and resolve incidents, ensuring uninterrupted service delivery.
Resolved system failure issues and client-raised incidents; investigate online order failure and payment issues.
Worked closely with systems, applications, databases, and network teams to manage changes to the production environment, equipment, operating systems, and application software and database systems.
Followed established incident management protocols, meeting defined SLA timelines for issue escalation and resolution.
Demonstrated proficiency in managing critical issues across P1, P2, and P3 Production Support responsibilities.
Utilized SQL queries for database performance analysis and effective troubleshooting of data-related issues.
Developed and maintained shell scripts to automate tasks, improving operational efficiency.
Possessed expertise.
The Online Payment project facilitates transactions through digital channels,
enabling both payees and payers to send and receive money digitally. This digital
mode of payment streamlines the entire transaction process, ensuring efficiency
and convenience. Embracing digital payments offers numerous benefits across
various sectors, including time efficiency, 24/7 banking accessibility, comprehensive
payment tracking capabilities (payment history), and simplified expenseTroubleshoot and resolve errors efficiently.
Monitor and manage support queues to ensure SLAs are met and
maintain high customer satisfaction.
Redirect traffic between Payment Gateways during downtimes.
Monitor alerts and escalate issues promptly.
Maintain issue logs and ensure resolutions meet quality assurance
standards.
Coordinate team triaging, vendor engagements, and troubleshooting
efforts. Proficient in troubleshooting issues during building, deploying, and
production support.
Familiarity with Grafan.