Mukul Madaan

Business Development Executive

Bengaluru, Karnataka, India8 yrs 2 mos experience

Highly Stable

Key Highlights

Expert in scaling ecommerce functions and seller onboarding.
Proven track record in driving operational excellence.
Strong collaboration with internal and external stakeholders.

Stackforce AI infers this person is a B2C ecommerce professional with expertise in seller onboarding and operational management.

Contact

Skills

Core Skills

Partner ManagementSeller Acquisition & OnboardingAccount ManagementCustomer Relationship Management (crm)

Other Skills

MarketingData Analytics & Performance TrackingProcess Design & OptimizationScalingCompliance & Policy ManagementProgram & Project ManagementOperational ExcellenceAdvertisingAdvertising StrategyStrategic ThinkingData AnalyticsCustomer SatisfactionStrategic InitiativesClient RelationsDirect Sales

About

Partner Management professional with experience in scaling ecommerce functions, building operational processes, and driving seller onboarding across multiple categories. I work closely with internal stakeholders and external launch partners to design mechanisms, streamline workflows, and ensure performance outcomes during scale-up phases. Currently working with Amazon Bazaar, where I manage partner teams responsible for onboarding and launch execution. I focus on enabling seller success through structured processes, training, and performance frameworks, while ensuring compliance readiness and driving rapid time-to-launch. Previously worked with leading ecommerce organisations in India, enabling marketplace scale through seller acquisition, selection expansion, and process-driven growth initiatives across D2C, SME, and enterprise brands.

Experience

8 yrs 2 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 8 mos

Current Experience

Amazon

Sales Specialist

Sep 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Manage multiple onboarding partners across India responsible for seller acquisition, scouting, and launch execution.
Build and operationalize seller scouting frameworks to acquire manufacturers, wholesalers, distributors, and D2C brands across priority categories.
Provide partners with data insights, selection priorities, and SOPs to ensure high-quality, compliant seller launches.
Solve complex onboarding blockers related to compliance, GST, brand authorization, catalog readiness, and policy adherence.
Design and implement onboarding processes, launch mechanisms, and operational playbooks to scale selection effectively.
Track partner performance and pipeline health through structured governance and weekly reviews (activation, quality, and post-launch growth).
Collaborate with category, compliance, and product teams to remove operational friction and continuously improve the onboarding journey.
Build mechanisms for visibility, performance measurement, and SLA adherence across launch partners and internal stakeholders.

Partner ManagementSeller Acquisition & Onboarding

Reliance retail

Sales Manager

May 2022 – Sep 2024 · 2 yrs 4 mos · Ludhiana, Punjab, India · On-site

Focused on D2C and B2B brands, SMEs, and HVS sellers, facilitating onboarding and scaling on Jiomart for 3p Marketplace.
Responsible for handling a team of sales officers responsible for onboarding and management of HVS sellers.
Delivering post-launch support, empowering sellers with advertising, expanding selection, and fostering GMS growth.
Established a Process Excellence team that effectively communicated and addressed challenges faced by the sales team, providing valuable insights to the backend team for improvements.

Account ManagementCustomer Relationship Management (CRM)

Prione business services pvt. ltd. (“prione”)

3 roles

Sales Associate

Promoted

Sep 2020 – May 2022 · 1 yr 8 mos

Understand products and services offered by Amazon and be able to articulate its functions and benefits to external audiences.
Help define the seller base and industry verticals for various online services using local knowledge.
Identify valuable sellers and selection for online services
Acquire manufacturers/wholesalers/retailers with valuable selection and establish long-term partnerships.
Own and manage integration of portfolio of sellers and help them become self-reliant through basic training.
Track and monitor performance and sales of key partners to manage their performance.
Analyze data to help sellers become successful online.
Mentoring new hires in order to make them a self sufficient unit who can work with minimal supervision.

Customer Relationship Management (CRM)Marketing

Sales Executive

Jan 2019 – Sep 2020 · 1 yr 8 mos

Identifying qualified leads in accordance with the company's lead qualification framework. Offering comprehensive end-to-end support for sellers, from product listing to platform integration.
Providing ongoing support post-launch, including assistance with advertising and expanding product selections. Providing Post Launch Support ranging from enabling seller on advertisement to selection expansion to sales growth.
Launched Major Brands Like 96 Degree North, Premier Computers, Bail Kolhu etc. on the platform.
Filled white spaces in product availability bringing in a Selection of about 80000+ on the platform.

Customer Relationship Management (CRM)Marketing

OM Associate

Oct 2018 – Dec 2018 · 2 mos

Reaching out to potential sellers for Amazon and registering them on the platform and helping them set up their account on the platform.
Acquire manufacturers/wholesalers/retailers with valuable selection and establish long-term partnerships.

Customer Relationship Management (CRM)Marketing

Sbi card

2 roles

Business Development Executive

Jul 2018 – Oct 2018 · 3 mos · Ludhiana Area, India · On-site

Identify and cultivate prospective customers for the sale of credit cards, spanning from Prime to Elite tiers, with a focus on enhancing the branch's customer-to-card adoption ratio.
Serve as the primary point of contact for multiple branches, addressing and resolving inquiries from both customers and staff members related to credit card services.
Implement strategies to ensure optimal business performance at each branch, monitoring and improving key performance indicators to meet established goals and objectives.

Customer Relationship Management (CRM)Marketing

Operations Executive

Nov 2017 – Jun 2018 · 7 mos · Ludhiana Area, India · On-site

Act as a central point of contact for the sales team. This involves being accessible and responsive to their queries and concerns.
Address sales team queries promptly and efficiently. This could involve collaborating with other departments to gather necessary information.
Facilitate communication and coordination among back-office staff to ensure a seamless workflow.