Divyanshu Bhushan

CEO

Delhi, India18 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 17 years of IT consulting experience
  • Led a team of 400+ professionals
  • Expert in client relationship management
Stackforce AI infers this person is a SaaS Delivery Leader with extensive experience in managing large-scale IT projects and client relationships.

Contact

Skills

Core Skills

Delivery & Project ManagementClient Relationship ManagementDelivery ManagementClient Retention And RelationshipsAccount ManagementProgram ManagementJavaCms Technologies

Other Skills

Sales Strategy & ExecutionP&L and Operations ManagementTalent Development & RetentionGlobal Team LeadershipVendor managementOperations and P&L ManagementSalesTechnologyCommercial ManagementPeople GrowtheScenicInterwovenFatwireAdobe Day CQDrupal

About

With over 17 years of experience in IT consulting and services, I have spent the last three years leading one of the Business Units at TO THE NEW, focusing on delivering exceptional project outcomes, driving sales, and cultivating strong, long-term client relationships. In this role, I’ve expertly managed substantial budgets while leading a diverse team of over 400 professionals, consistently exceeding client expectations and advancing our organization’s strategic goals. My unwavering commitment to customer satisfaction is demonstrated through the integration of proactive feedback mechanisms and strategic operational management practices. This dedication has been instrumental in maintaining and expanding client partnerships, ensuring delivery excellence, and effectively managing our P&L. By leading sales initiatives and leveraging a broad spectrum of technologies, I excel at solving complex business challenges, delivering tailored solutions that meet the unique needs of our clients, and driving the continued growth and success of our business unit in a rapidly evolving digital landscape.

Experience

18 yrs 7 mos
Total Experience
9 yrs 3 mos
Average Tenure
10 yrs 6 mos
Current Experience

To the new

4 roles

Vice President

Promoted

Apr 2024Present · 2 yrs 1 mo

  • Business Unit Head | Delivery & Sales Leader | P&L Management | Client Relationships
  • A seasoned Delivery Leader currently overseeing a portfolio with budgets up to $5+ M at the Account Level and managing a diverse, global team of 400+ professionals. Proven expertise in delivering complex projects on time and within budget, while driving client satisfaction, retention, and business growth.
  • Key Responsibilities:
  • 1. Strategic Delivery Management: Spearhead the successful execution of multiple large-scale projects across global geographies. Ensure optimal staffing with the right skill sets, meeting or exceeding client expectations. Serve as the single point of escalation for any client concerns, ensuring swift resolution and continuous delivery excellence.
  • 2. Client Retention and Relationship Building: Drive client satisfaction and business expansion by nurturing strong, trust-based relationships. Actively solicit and act on formal client feedback, ensuring consistent quality improvements. Partner closely with clients to identify new opportunities and grow existing relationships, contributing to sustained revenue growth.
  • 3. Operations & P&L Management: Lead the P&L for a large-scale operation of 400+ professionals. Oversee the entire talent lifecycle from hiring to career development, ensuring a high-performing and engaged workforce. Collaborate with senior leadership on resource planning and forecasting, with a focus on maintaining an attrition rate significantly lower than industry standards.
  • 4. Sales Leadership: Drive the business unit’s sales strategy, leading efforts to secure new business and expand into new markets. Work closely with sales teams to develop compelling value propositions and deliver on revenue targets.
  • Core Competencies:
  • Delivery & Project Management
  • Client Relationship Management
  • Sales Strategy & Execution
  • P&L and Operations Management
  • Talent Development & Retention
  • Global Team Leadership
Delivery & Project ManagementClient Relationship ManagementSales Strategy & ExecutionP&L and Operations ManagementTalent Development & RetentionGlobal Team Leadership

AVP - Technology Services

Promoted

Mar 2017Mar 2024 · 7 yrs

  • Delivery head currently handling budgets of up to $5M at the Account Level and managing team ranging of 100+.
  • 1. Delivery Management – Responsible for delivering projects on time and on the budget by ensuring the right staffing across global geographies with the right skill sets to deliver up to clients’ expectations. Act as one point of contact for any client escalations.
  • 2. Client retention and relationships – Responsible for growing and creating new relationships with clients. Making sure clients are satisfied with the delivery quality by consistently soliciting formal client feedbacks, act upon them, and work closely with the clients showcasing the improvements.
  • 3. Vendor management - Manage relationships with third-party partners and vendors - Build relationships with program managers across geographies to deliver effectively on distributed delivery projects.
  • 4. Operations and P&L Management - Managing a P&L of 100+ people in India. Responsible for hiring and career development of India talent. Working with senior leadership in forecast and planning of resources year over year. Also responsible for keeping the attrition rate lower than the industry standards. Forecasting demand and supply feeding to the company plan for hiring.
  • 5. Sales – Responsible for business growth and meet sales targets Quarter over Quarter. Deeply involved in writing contracts, pricing of multi-million dollar deals supporting sales across multiple Geographies – Mainly development, support and marketing services projects.
  • 6. Technology – Proficient in delivering E-Commerce and Content and Collaboration projects and other web technologies
Delivery ManagementClient retention and relationshipsVendor managementOperations and P&L ManagementSalesTechnology

Senior Manager

Promoted

Aug 2016Feb 2017 · 6 mos

  • Account Management/Sales
  • Contributing to sales through up sell and cross sell opportunities with existing client
  • Work with sales team on pitches for new and existing clients.
  • Managing the program for clients end to end, providing technology/marketing/analytics solutions.
  • working with CXO's of clients to understand the business and drive expansion plans for products.
  • Program Management
  • Ensure effective scoping and estimation across projects to produce win-win results
  • Analysis & definition of objectives and events for projects
  • Defining overall program and project metrics/processes to ensure compliance to quality on all client deliverables
  • Planning & execution of Project objectives using agile methodologies
  • Assessing and controlling risk (Risk Management) both material and situational
  • Task management & directing activities, Tracking progress, Managing & controlling changes
  • Vendor management - Manage relationships with third-party partners and vendors
  • Build relationships with program managers across geographies to deliver effectively on distributed delivery projects .
  • Create and review reports on status, issues and risks for circulation to client and internal stakeholders.
  • Commercial Management
  • Reviewing and tracking the project ending Margin
  • Reviewing and tracking of expenses with respect to the budget and margins
Account ManagementSalesProgram ManagementVendor managementCommercial ManagementPeople Growth

Project Manager

Aug 2015Jul 2016 · 11 mos

  • Account Management/Sales
  • Contributing to sales through up sell and cross sell opportunities with existing client
  • Work with sales team on pitches for new and existing clients.
  • Managing the program for clients end to end, providing technology/marketing/analytics solutions.
  • working with CXO's of clients to understand the business and drive expansion plans for products.
  • Program Management
  • Ensure effective scoping and estimation across projects to produce win-win results
  • Analysis & definition of objectives and events for projects
  • Defining overall program and project metrics/processes to ensure compliance to quality on all client deliverables
  • Planning & execution of Project objectives using agile methodologies
  • Assessing and controlling risk (Risk Management) both material and situational
  • Task management & directing activities, Tracking progress, Managing & controlling changes
  • Vendor management - Manage relationships with third-party partners and vendors
  • Build relationships with program managers across geographies to deliver effectively on distributed delivery projects .
  • Create and review reports on status, issues and risks for circulation to client and internal stakeholders.
  • Commercial Management
  • Reviewing and tracking the project ending Margin
  • Reviewing and tracking of expenses with respect to the budget and margins
  • People Growth
  • Provide leadership to the team at every stage during of the project.
  • Coaching and mentoring the delivery team on technology and business to help them deliver to the client expectation
  • Contribute to hiring and training initiatives across geographies
Account ManagementProgram ManagementCommercial ManagementPeople Growth

Sapient consulting pvt ltd.

3 roles

Senior Associate Program Management

Jan 2012Aug 2015 · 3 yrs 7 mos

  • Program Management
  • Ensure effective scoping and estimation across projects to produce win-win results
  • Analysis & definition of objectives and events for projects
  • Defining overall program and project metrics/processes to ensure compliance to quality on all client deliverables
  • Planning & execution of Project objectives using agile methodologies
  • Assessing and controlling risk (Risk Management) both material and situational
  • Task management & directing activities, Tracking progress, Managing & controlling changes
  • Vendor management - Manage relationships with third-party partners and vendors
  • Build relationships with program managers across geographies to deliver effectively on distributed delivery projects .
  • Create and review reports on status, issues and risks for circulation to client and internal stakeholders.
  • Commercial Management
  • Reviewing and tracking the project ending Margin
  • Reviewing and tracking of expenses with respect to the budget and margins
  • Account Management/Sales
  • Contributing to sales through expanding existing buying points in the client
  • Work with sales team on pitches for new and existing clients.
  • People Growth
  • Provide leadership to the team at every stage during of the project.
  • Coaching and mentoring the delivery team on technology and business to help them deliver to the client expectation
  • Contribute to hiring and training initiatives across geographies
Program ManagementCommercial ManagementAccount ManagementPeople Growth

Senior Associate Technology

Promoted

Jun 2009Jan 2012 · 2 yrs 7 mos

  • Worked as Senior software engineer with expertise in Java based CMS technologies. Mainly worked on couple of CMS called eScenic,Interwoven, Fatwire and Adobe Day CQ.
Program ManagementCommercial ManagementAccount ManagementPeople Growth

Associate Technolgy

Jun 2007May 2009 · 1 yr 11 mos

  • Worked as Software engineer for various Java based CMS projects focusing on News industry clients from UK
JavaCMS technologieseScenicInterwovenFatwireAdobe Day CQ

Education

Amity School of Engineering and Technology

Engineer’s Degree — Computer Science

Jan 2003Jan 2007

Mother Teresa Public School, Delhi

High School — Science

Jan 2001Jan 2003

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