Apr 2024 – Present · 2 yrs 1 mo

• Business Unit Head | Delivery & Sales Leader | P&L Management | Client Relationships
• A seasoned Delivery Leader currently overseeing a portfolio with budgets up to $5+ M at the Account Level and managing a diverse, global team of 400+ professionals. Proven expertise in delivering complex projects on time and within budget, while driving client satisfaction, retention, and business growth.
• Key Responsibilities:
• 1. Strategic Delivery Management: Spearhead the successful execution of multiple large-scale projects across global geographies. Ensure optimal staffing with the right skill sets, meeting or exceeding client expectations. Serve as the single point of escalation for any client concerns, ensuring swift resolution and continuous delivery excellence.
• 2. Client Retention and Relationship Building: Drive client satisfaction and business expansion by nurturing strong, trust-based relationships. Actively solicit and act on formal client feedback, ensuring consistent quality improvements. Partner closely with clients to identify new opportunities and grow existing relationships, contributing to sustained revenue growth.
• 3. Operations & P&L Management: Lead the P&L for a large-scale operation of 400+ professionals. Oversee the entire talent lifecycle from hiring to career development, ensuring a high-performing and engaged workforce. Collaborate with senior leadership on resource planning and forecasting, with a focus on maintaining an attrition rate significantly lower than industry standards.
• 4. Sales Leadership: Drive the business unit’s sales strategy, leading efforts to secure new business and expand into new markets. Work closely with sales teams to develop compelling value propositions and deliver on revenue targets.
• Core Competencies:
• Delivery & Project Management
• Client Relationship Management
• Sales Strategy & Execution
• P&L and Operations Management
• Talent Development & Retention
• Global Team Leadership

Mar 2017 – Mar 2024 · 7 yrs

• Delivery head currently handling budgets of up to $5M at the Account Level and managing team ranging of 100+.
• 1. Delivery Management – Responsible for delivering projects on time and on the budget by ensuring the right staffing across global geographies with the right skill sets to deliver up to clients’ expectations. Act as one point of contact for any client escalations.
• 2. Client retention and relationships – Responsible for growing and creating new relationships with clients. Making sure clients are satisfied with the delivery quality by consistently soliciting formal client feedbacks, act upon them, and work closely with the clients showcasing the improvements.
• 3. Vendor management - Manage relationships with third-party partners and vendors - Build relationships with program managers across geographies to deliver effectively on distributed delivery projects.
• 4. Operations and P&L Management - Managing a P&L of 100+ people in India. Responsible for hiring and career development of India talent. Working with senior leadership in forecast and planning of resources year over year. Also responsible for keeping the attrition rate lower than the industry standards. Forecasting demand and supply feeding to the company plan for hiring.
• 5. Sales – Responsible for business growth and meet sales targets Quarter over Quarter. Deeply involved in writing contracts, pricing of multi-million dollar deals supporting sales across multiple Geographies – Mainly development, support and marketing services projects.
• 6. Technology – Proficient in delivering E-Commerce and Content and Collaboration projects and other web technologies

Aug 2016 – Feb 2017 · 6 mos

• Account Management/Sales
• Contributing to sales through up sell and cross sell opportunities with existing client
• Work with sales team on pitches for new and existing clients.
• Managing the program for clients end to end, providing technology/marketing/analytics solutions.
• working with CXO's of clients to understand the business and drive expansion plans for products.
• Program Management
• Ensure effective scoping and estimation across projects to produce win-win results
• Analysis & definition of objectives and events for projects
• Defining overall program and project metrics/processes to ensure compliance to quality on all client deliverables
• Planning & execution of Project objectives using agile methodologies
• Assessing and controlling risk (Risk Management) both material and situational
• Task management & directing activities, Tracking progress, Managing & controlling changes
• Vendor management - Manage relationships with third-party partners and vendors
• Build relationships with program managers across geographies to deliver effectively on distributed delivery projects .
• Create and review reports on status, issues and risks for circulation to client and internal stakeholders.
• Commercial Management
• Reviewing and tracking the project ending Margin
• Reviewing and tracking of expenses with respect to the budget and margins

Aug 2015 – Jul 2016 · 11 mos

• Account Management/Sales
• Contributing to sales through up sell and cross sell opportunities with existing client
• Work with sales team on pitches for new and existing clients.
• Managing the program for clients end to end, providing technology/marketing/analytics solutions.
• working with CXO's of clients to understand the business and drive expansion plans for products.
• Program Management
• Ensure effective scoping and estimation across projects to produce win-win results
• Analysis & definition of objectives and events for projects
• Defining overall program and project metrics/processes to ensure compliance to quality on all client deliverables
• Planning & execution of Project objectives using agile methodologies
• Assessing and controlling risk (Risk Management) both material and situational
• Task management & directing activities, Tracking progress, Managing & controlling changes
• Vendor management - Manage relationships with third-party partners and vendors
• Build relationships with program managers across geographies to deliver effectively on distributed delivery projects .
• Create and review reports on status, issues and risks for circulation to client and internal stakeholders.
• Commercial Management
• Reviewing and tracking the project ending Margin
• Reviewing and tracking of expenses with respect to the budget and margins
• People Growth
• Provide leadership to the team at every stage during of the project.
• Coaching and mentoring the delivery team on technology and business to help them deliver to the client expectation
• Contribute to hiring and training initiatives across geographies