Kirankumar Chowdhary

Operations Associate

Hyderabad, Telangana, India10 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

4 years in customer support with sales experience.
Real-time analyst improving operational efficiency at Uber.
Collaborated with major clients like Uber, Google, and Facebook.

Stackforce AI infers this person is a Workforce Management Analyst with expertise in SaaS and operational efficiency.

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Skills

Core Skills

Workforce ManagementData Analysis

Other Skills

Real-time analysisOperational efficiencyCall volume managementCollaborationProductivity reportingLeadershipMicrosoft ExcelCustomer ServiceManagementTeam LeadershipCommunicationPublic SpeakingBusiness CommunicationsEmail EtiquetteTeamwork

About

4 years experience in Customer support, which includes more than 2 years of experience in Sales. 1 Year experience in the work force management, as a real-time analyst. Worked for major clients i,e UBER, Google and Facebook, Concentrated focus on customer value and customer satisfaction.

Experience

10 yrs 8 mos

Total Experience

5 yrs 10 mos

Average Tenure

7 yrs 8 mos

Current Experience

Uber

2 roles

Workforce Management Analyst

Promoted

Sep 2019 – Present · 6 yrs 8 mos

Analysing and highlighting the issues in real-time to the operations to improve operational efficiency.
Analyse and manage Call Volume in Real-Time to ensure Service Levels are met on a daily, weekly, and monthly basis.
Collaborate with Supervisors and Managers to identify and track planned and unplanned Shrinkage.
Working within various time constraints to meet critical business needs, while measuring and identifying activities performed.
Rolling out hourly performance updates including interval and intraday SLAs, absenteeism of the site, daily agent productivity, and callouts to improve the business efficiency.
Managing critical queues and rolling out hourly productivity reports to meet the service levels.

Real-time analysisOperational efficiencyCall volume managementCollaborationProductivity reportingWorkforce Management+1