May 2022 – Feb 2023 · 9 mos · Bengaluru, Karnataka, India

• Project: Launch & scale up of Swiggy Instamart’s inhouse ERP platform
• Acted as SPOC from Process Excellence team for Swiggy Instamart’s inhouse Master Inventory Management (MIM) ERP tool in the initial 6 months of my tenure.
• Program managed the roll out of the ERP tool across 25 cities and ~ 400 dark stores.
• Designed & revamped the L&D modules for ground teams across Swiggy’s dark stores to be consumed for training & skill development of ~ 6500 manpower.
• Designed data driven dashboards to monitor and analyze product’s KPIs leading to improvement of ~570 bps in overall qualitative metrics.
• Saved ~ INR 230 Crores in bottom line with successful transition & implementation of the new ERP tool.
• Coordinated with cross functional teams to improvise the product features and proposed new functionalities.
• Special Mention: Received accolades from Swiggy Intsamart’s VP and senior leadership for my contributions towards scaling the ERP tool and overachieving the set targets.
• Dark Store Decongestion: Initiated a process to move the unsold seasonal & campaign stock back to the warehouses for optimizing space requirement in the dark stores.
• Wastage Management: Improved wastage adherence compliance by ~ 33% by tracking the early correct and late wastage marking at the stores.
• Pioneering process adherence: Ideated & implemented a scorecard for Swiggy’s regional business partners and city team leadership based on the measurable component of their aligned KRAs.
• Maintaining process compliance:
• 1) Improving availability & CX metrics by ~ 5% by charting out SOPs for timely closure of pending GRN across PAN India PODs.
• 2) Formulated stock adjustment to account for any mismatches between the physical vs system inventory and take corrective measures against the discrepancies.

Jul 2019 – Apr 2022 · 2 yrs 9 mos · Bengaluru Area, India

• Quality Enhancement
• Identified obsolete & expired inventory to reduce the Inventory Carrying Cost by INR 2 Cr+
• Improved wastage adherence by 30% by tracking early & late wastage marking & reduced CPO by ₹1.6
• Accolades
• Received Commendation by the organization's director for setting up the right building blocks for ARIPL
• Process Improvement
• Assessed the consumables vertical to gain insights & facilitate strategic planning of business operations
• Calculated First Pass Yield (FPY)% of procured FnV to evaluate yield & measure process efficiency
• Developed an Excel VBA based tool to facilitate Delivery Challan generation for payments to farmers
• Designed a dynamic data-driven dashboard on Power Bi to get stock alerts on fast moving FnV SKUs
• Analyzed the Vendor Lead Time Waterfall to identify trends in vendor lateness, order fulfilment %, etc
• Stakeholder Management
• Collaborated with global tech, product & engg teams to build data pipeline for Amazon Fresh in India
• Developed a Vendor Evaluation Matrix based on critical parameters to assess the potential vendors

Jun 2018 – May 2019 · 11 mos · New Delhi Area, India

• Part of Payment Team that has revenue of $34M annually.
• Responsible for generating Daily/Weekly/Monthly KPI/CRM Reports for Partner Airlines.
• Provide & Discuss the Revenue impact with Account Managers and Business Development
• Managers of respective Airlines.
• Analyze software bugs and suggest changes in algorithm.
• Write SQL queries to Analyze data from Database.

Dec 2016 – Jan 2017 · 1 mo · Noida Area, India

• Successfully completed four weeks training on VLSI covering verilog (HDL), digital electronics and FPGAs.

Jun 2016 – Aug 2016 · 2 mos · Delhi

• Undergone training in the technical department of Air India in instrumentation, radio and electronic shop.
• Learnt about the in-flight equipments as well as on ground traffic control machinery

Dec 2014 – Jan 2015 · 1 mo · Noida Area, India

• Worked for a firm providing services such as personality development, calligraphy, English speaking etc to schools and colleges.
• Responsible for arranging meetings with the school principal/ college authority in order to close the deal later.