Shanu Khan

Recruiter

Seelampur, Delhi, India11 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in end-to-end recruitment processes.
Strong background in HR policies and compliance.
Recognized for exceptional customer support and team management.

Stackforce AI infers this person is a Technical Recruiter with strong HR capabilities in the IT and services industry.

Contact

Skills

Core Skills

Human Resources (hr)Technical RecruitingPeople Management

Other Skills

Microsoft ExcelHR ConsultingMicrosoft OfficeAnalytical SkillsKey Performance IndicatorsData AnalyticsCommunicationPolicies & ProceduresEmployee ManagementTalent ManagementTeamworkOffice 365Microsoft Power BIVisual Basic for Applications (VBA)HR Reporting

About

Experienced Technical Recruiter with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Word, Public Speaking, Client handling, Team handling, Sourcing, Screening, and Management. Strong human resources professional with a Bachelor's of commerce from Delhi University

Experience

11 yrs 9 mos

Total Experience

2 yrs 4 mos

Average Tenure

5 yrs 5 mos

Current Experience

Webhelp

Human Resources Advisor

Jan 2021 – Present · 5 yrs 5 mos · Gurugram, Haryana, India · Remote

Results-oriented People Admin with a passion for connecting job seekers with their ideal opportunities. Experienced in managing the end-to-end recruitment process, optimizing candidate experience, and building strong relationships with clients and candidates. Skilled in utilizing job portals and digital platforms to attract, screen, and match qualified candidates to job openings. Adept at implementing effective HR policies and procedures to ensure compliance and streamline operations. Strong communication and interpersonal skills, fostering a collaborative environment and promoting a positive employer brand. Committed to driving organizational growth by aligning talent acquisition strategies with business objectives. Ready to leverage my expertise to contribute to a dynamic job portal, facilitating successful matches between employers and job seekers.

Microsoft ExcelHR ConsultingHuman Resources (HR)Technical Recruiting

Amazon

Resolution Specialist

Apr 2020 – Jan 2021 · 9 mos · Noida, Uttar Pradesh, India

Microsoft OfficeAnalytical Skills

Smart deck solutions inc

Technical Recruiter at Smart Deck Solutions Inc

Sep 2019 – Mar 2020 · 6 mos · Naperville, Illinois

Smart Deck Solutions is a Chicago based IT and HealthCare staffing company, using cutting-edge AI technology to find you the best possible talents. Our priority is our clients in the IT and healthcare space. We are at the forefront of this technological renaissance. Our mission is to empower IT and healthcare organizations with the tools needed to see real rewards.
At Smart Deck Solutions, you can rest assured that you will be taken care of by industry professionals. Our years of experience in the IT and HealthCare business have given us deft insight into what a company needs while recruiting. During this time, we have established one of the highest quality recruitment processes in the industry. If you have any questions or concerns, we would love to sit-down and go over our workflow with you.

Microsoft OfficeAnalytical SkillsTechnical Recruiting

Zomato media private limited

2 roles

SME

Promoted

Aug 2018 – Aug 2019 · 1 yr · Gurugram, Haryana, India

Managed a team of 18 associates and ensured their operational metrics were inline with the process requirements.
Responsible for day to day work management of activities on the operational front.
Oversee internal and external escalations from customers, and other stakeholders and ensure timely resolutions.
Develop timely feedback mechanisms and conduct trainings to ensure the team maintains a high level of quality and efficiency.
Conduct regular one-on-ones with the team to understand personal growth paths and help the team to pave the path for prospective roles within and outside the team according to their skill set.

Analytical SkillsKey Performance IndicatorsPeople Management

Senior Associate

Jul 2017 – Aug 2018 · 1 yr 1 mo · Gurugram, Haryana, India

Resolved queries / escalations over email support on Helpscout from Account managers, merchants and customers directly in stipulated TAT.
Data analysis and sending out weekly reports for checking the team's performance.
Imparted training to new joiners and gave constant feedback to the team.
Collected, curated and updated information about restaurants to build a strong product-base for Zomato.
Worked on different projects part-time to help other teams within Zomato (Recruitment, Sales, Content, Merchant Delight).
AWARD AND RECOGNITION
Awarded as the best associate for going above and beyond customer support two times.
Recognized as the associate of the month(best performer on the floor)
Achieved the best response timing on the floor on an overall data average.
Nominated as the quality ambassador of the floor.

Key Performance IndicatorsData Analytics

Concentrix

Senior practitioner

Jul 2014 – Sep 2017 · 3 yrs 2 mos · DLF Cyber City, Gurugram

Job Responsibilities:
Be a part of Quality analyst team and work on Fishbone diagram.
Handling U.S customers over chats and assisting with tech support.
Analyze the problem and troubleshoot to fix the same.
Independently engage with customers to take feedback and drive process improvement.
Ran a project how to improve response rate at the time of getting HMD ( How’s my driving).

Communication