Jul 2024 – Jul 2025 · 1 yr

• • Onboarding suppliers into the merchant ecosystem, ensuring seamless integration • Optimizing purchasing journey, identifying and resolving bottlenecks • Collaborating with tech team to resolve technical issues and implement solutions • Providing merchant support, addressing concerns and resolving issues • Guide new customers through the onboarding process, ensuring they understand how to use the platform or products effectively. • Building and maintaining strong relationships with customers by proactively engaging with them, understanding their needs, and addressing concerns. • Acting as the single point of contact for escalated customer inquiries, offering solutions and providing updates. • Tracking how customers are using the platform, identifying opportunities for better product adoption or upselling additional services. • Educating customers on advanced features or new product updates to maximize the value they get from the eCommerce platform. • Regularly assessing customer health metrics to predict potential issues before they arise. • Providing actionable insights based on customer data to improve product offerings or customer strategies.

Sep 2023 – Jun 2024 · 9 mos · Noida, Uttar Pradesh, India · On-site

Jun 2021 – Aug 2023 · 2 yrs 2 mos · Noida, Uttar Pradesh, India

Jun 2021 – Aug 2023 · 2 yrs 2 mos · Noida, Uttar Pradesh, India

Dec 2019 – Jul 2021 · 1 yr 7 mos

• • Inside Sales & Account Manager - Microsoft Licensing. • 100% client retention rate with a 92% target achievement. • Successfully managed Kerala, Karnataka, and Mumbai regions as Customer Success Manager. • Client servicing, analysis, retention, upselling, and relationship building. • Consulting and advising on Microsoft solutions to enhance business productivity. • Built and maintained a robust network of relationships with key decision-makers across enterprises, driving business growth and revenue expansion. • Demonstrated agility in adapting to rapidly shifting priorities, while providing timely and effective responses to inbound customer requests, ensuring seamless issue resolution and exceptional customer satisfaction.

Nov 2019 – May 2021 · 1 yr 6 mos · Gurgaon, Haryana, India

Feb 2019 – May 2019 · 3 mos

• • Led the assessment and evaluation of Pepsi logo re-branding across multiple outlets in Delhi NCR (Subway, Pizza Hut, Taco Bell, KFC, PVR's). • Conducted rapid research on the project, coordinated with vendors, and visited outlets to ensure effective implementation. • Monitored vendor performance, reported progress to the marketing head, and prepared a comprehensive final report for presentation to senior management. • Brand management, vendor management, research and analysis.

May 2016 – Jan 2018 · 1 yr 8 mos

• • Developed and implemented innovative marketing strategies to promote the company's travel software system. • Successfully led the Dubai market, driving sales growth and brand awareness. • Utilized various media channels to build brand image and create awareness. • Designed and executed events to increase sales drive in the Arab Travel market. • Built and maintained strong relationships with key decision-makers in the travel industry. • Designed and executed strategic marketing events, resulting in increased sales drive in the Arab Travel market. • Converted deals worth over $16,000, demonstrating exceptional sales skills. • Strategic planning and execution along with Brand building and awareness.

May 2015 – Jun 2017 · 2 yrs 1 mo · A-231 okhla phase 1 New delhi