Dec 2018 – Mar 2021 · 2 yrs 3 mos · Boulder, CO

• Drove the research, adoption, implementation, and web-based management of the companywide OKR program in 9 months
• Actively engaged in creation of company’s vision and mission statements and drafted options for company slogan
• Drive operational cadence of CEO communication plan with the board, executive staff , and all employees
• Coordinate agendas, presentations, and meetings for board of directors, executive strategy sessions and company All Hands
• Effectively track, coordinate and provide follow-up on executive level strategic initiatives
• Actively engaged with CEO, owner and investment bankers in a successful growth targeted acquisition

Oct 2016 – Dec 2018 · 2 yrs 2 mos · Boulder, CO

• Coordinated all aspects of meetings with executive staff, board of directors, investment bankers, and investors leading to successful turnaround of company
• Managed calendar, meetings, travel, and expenses for company executives
• Actively engaged with CMO and marketing consultants in company rebranding including facility signage, website, tradeshow banners, promo items, and internal communication templates
• Collaborated with business partners to co-present at industry trade shows
• Created all agendas and planned and executed activities for twice yearly sales team strategy sessions
• Consistently reconciled corporate credit card and effectively managed budgets for corporate events

Apr 2014 – Sep 2016 · 2 yrs 5 mos · Santa Clara, CA

• Effectively supported sales operations with project management, campaign tracking, RSM activity reports, invoice/procurement management, and planning technical training seminars and yearly sales kick-off
• Supported sales dept. senior vice president and all vice presidents across US, EMEA, APAC, and LATAM including maintaining all distribution lists and organizational charts
• Independently planned and managed 24 quarterly sales review meetings across the world annually, collaborating with corporate travel, hotel event managers, restaurants, and entertainment venues

Sep 2013 – Apr 2014 · 7 mos · Louisville, CO

• Effectively created “bus binders” to document essential company processes and procedures
• Handled all company payroll, financial reporting, and collections calls
• Shared responsibility with accountant to process account receivables and payables

Sep 2012 – Oct 2013 · 1 yr 1 mo · Louisville, CO

• Supported new builder development sales office by handling buyer tours, inquiries, and all follow-up correspondence
• Consistently onboarded buyers and facilitated closing deals for several duplexes, townhomes, and single-family homes
• Collaborated effectively with construction supervisor, estimator, designer, and sales manager handling all buyer issues in a timely manner while consistently reviewing website and MLS listings for accuracy

Oct 2009 – Feb 2012 · 2 yrs 4 mos · San Diego, CA

• Recruited by VP and Director of Operations to implement workforce management (WFM) solution to maximize technical support center staffing efficiency
• Analyzed service readiness forecasts and employee attrition data to provide detailed staffing needs for VP Operations
• Programmed WFM tool to create optimized schedules, provide detailed call forecasts, run staffing simulations and accelerate agent case closure rates by scheduling for daily backline work time
• Spearheaded detailed product demo and comparison reviews on leading WFM software tools with vendors and executives, which allowed company to choose the optimal tool for implementation
• Served as an Editor and Team Manager for monthly support department e-newsletter
• Collaborated with Salesforce Administrator to implement Salesforce Solutions and Salesforce Knowledge from existing Remedy CRM system

Feb 2007 – Apr 2009 · 2 yrs 2 mos · Superior, CO

• Performed support center assessments via staff interviews, data collection and analysis, key metrics identification, workforce management calculations, phone system analysis, and report generation
• Collaborated with clients to identify and implement support center process improvements, coordinated training materials for management training sessions at industry conferences (SSPA/AFSMI), created and maintained project plans, maintained company website and generated company e-newsletters

Jan 1997 – Jan 1998 · 1 yr · Westminster, CO

• • Tested VoIP support center application software. Led testing effort for audio and video properties (using RTP/RTCP protocol) of Internet based Multimedia Communications Exchange System. Performed customer demonstrations for both products as needed.

Jan 1995 – Jan 1997 · 2 yrs · Boulder, CO

• Performed performance, GUI, protocol (RS232), and bulk call testing of small, remotely powered PBX system
• Represented system test group in call processing design and documentation reviews
• Performed product demonstrations for the Prime Minister of Telecommunications from Poland, leading to the successful certification of the product for general sales in Poland

Feb 1994 – May 1994 · 3 mos · Phoenix, AZ

• • System test, field test/support, and customer support for new telephony features developed to enhance the performance of GTE's GTD-5 EAX digital central office switch. Left job prematurely due to out of state job transfer for spouse.

Jan 1987 – Jan 1994 · 7 yrs · Phoenix, AZ

• Implemented, integrated, tested, and documented real-time embedded windshear detection, alert and guidance software. Code implemented using Z8002 Assembler, ARINC 429 data standard, and DO-178A certification standards. Testing performed using HP emulators, fixed and motion based simulators, and actual flight testing.
• As a software project coordinator, translated windshear detection and guidance system design requirements into software requirement documents per DO-178A guidelines; and coordinated, documented, and managed software changes among design groups. Transitioned from this role to that of a System Software Engineer to work more interactively with customers and the FAA in final certification efforts.
• As a System Software Engineer, coordinated FAA certification of windshear detection and guidance systems on Boeing, McDonnell Douglas, and Lockheed aircraft. Coordination included developing detailed program plans, defining test methodologies for system level verification, and ground/simulator/flight testing. Activities required extensive interfacing with design engineers, customers, FAA, and aircraft mod centers.
• While working for the Business and Commuter Aviation Division of Honeywell, I worked independently to create system requirements, test verification plans, and to verify software path coverage for all safety critical regions of an aircraft Data Acquisition Unit (Black Box).