Shashi Chauhan

Operations Associate

South Delhi, Delhi, India15 yrs experience
Highly Stable

Key Highlights

  • Over seven years of experience in telecommunication systems.
  • Expertise in VoIP, Asterisk, and call center administration.
  • Certified in Asterisk and FreePBX from SANGOMA.
Stackforce AI infers this person is a Telecommunications expert with a strong focus on VoIP and call center technologies.

Contact

Skills

Core Skills

TelecommunicationsVoip

Other Skills

Call Center DevelopmentACDProject ManagementDigiumIVRSAsteriskLinuxReal-Time Transport Protocol (RTP)WebrtcService DeskPythonUnified CommunicationsContact Center ManagementInternet Protocol Suite (TCP/IP)Session Initiation Protocol (SIP)

About

As Manager of VoIP & Core Dialer Technology at Stashfin, I bring over seven years of experience in telecommunication systems, specializing in VOIP, Asterisk, and call center administration. My technical expertise includes Python, service desk operations, and advanced telephony systems. Certifications such as Asterisk Certified Essential and FreePBX Certified Essential from SANGOMA further validate my skills in this domain. At Stashfin, I am dedicated to optimizing communication systems and enhancing operational efficiency through strategic innovation. With a focus on IVRS, SIP configuration, and GSM VOIP gateways, I contribute to creating seamless telecommunication capabilities for the organization. My work is guided by a commitment to leveraging advanced technologies to meet organizational goals effectively.

Experience

15 yrs
Total Experience
3 yrs 6 mos
Average Tenure
1 yr 2 mos
Current Experience

Stashfin

Manager - VoIP & Core Dialer Technology

Apr 2025Present · 1 yr 2 mos · Gurugram · On-site

Call Center DevelopmentACDTelecommunicationsVoIP

Jindalx

2 roles

Assistant Program Manager

Promoted

Jan 2019Jul 2025 · 6 yrs 6 mos

  • Linux Server,Asterisk dialplan configuration , IVRS, IAX ,IB Routing ,Aspect, Telephony Card, VOIP ,Aspect UCC,Avaya
Project ManagementDigiumTelecommunicationsVoIP

Sr.Asterisk Engineer

Jan 2019Apr 2021 · 2 yrs 3 mos

Call Center DevelopmentReal-Time Transport Protocol (RTP)TelecommunicationsVoIP

Worldphone india pvt ltd

Sr.Asterisk Engineer

Feb 2016Jan 2019 · 2 yrs 11 mos · Okhla,Phase -1 · On-site

Call Center DevelopmentReal-Time Transport Protocol (RTP)TelecommunicationsVoIP

Ehorizon

Sr. Dialer Support Eng

Sep 2013Jan 2016 · 2 yrs 4 mos · Delhi

Real-Time Transport Protocol (RTP)WebrtcTelecommunicationsVoIP

Insight customer call solutions ltd

Sr.Dialer Executive

Jan 2011May 2013 · 2 yrs 4 mos · Okhla, Delhi, India

  • Aspect and Asterisk Dialer.
Service DeskReal-Time Transport Protocol (RTP)TelecommunicationsVoIP

Education

Sikkim Manipal University - Distance Education

Master of Computer Applications - MCA — Information Technology

Jun 2012Aug 2014

Babasaheb Bhimrao Ambedkar Bihar University

BCA

Sep 2005Sep 2008

Sangoma

Asterisk and telecom certified — Telecommunication

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