Ankur Bansal — Operations Associate

With over 20 years of dedicated experience across NBFC, banking, and digital payment domain I bring a proven ability to design, implement, and optimize complex operational frameworks that drive efficiency, compliance, and customer satisfaction. My expertise spans end-to-end liability operations, lending and credit operations, payment systems setup, co-lending portfolio management, and customer service excellence. Core Competencies & Achievements: Liability operations : Setting up and managing branch and centralised operations shops. processes and controls. Managing regulatory compliances and reporting. NBFC & Loan Operations: Managed onboarding, disbursement, EMI presentation, reconciliations, credit bureau and DPD reporting. Payment Operations Setup: Established and scaled payment functions for TPAP, Bill Payments, Loyalty Rewards, Wealth, and Insurance products. Built high-performing teams, onboarding partners, and implementing recon and settlement systems. Co-Lending & Portfolio Management: Led monthly reconciliation, FLDG calculations, billing for service fees, bureau reporting and principal reconciliation, ensuring accuracy and transparency. Customer Service & Contact Center Management: Oversaw inbound customer interactions, escalations, and RBI compliance. Designed BOT journeys, process re-engineering, agent training, and customer feedback analysis to enhance service quality. Process Optimization & Automation: Spearheaded automation initiatives, process standardization, and productivity enhancements across operations and customer service functions to reduce costs and improve TAT's. Internal Audit & Vendor Management: Developed audit policies, frameworks, and led internal audit teams. Managed outsourced vendors’ compliance, due diligence, and performance. Leadership & Strategic Impact: At Paytm Payments Bank, I managed retail operations, KYC, digital onboarding, and transaction processing for over 4 billion transactions monthly. Led process overhauls that improved control systems, and launched new revenue streams through payment gateway integrations. At IDFC First Bank and Yes Bank, I supervised branch controls, branch audits, liability operations, loan disbursal, compliance, and product launches across 375 branches across states, driving operational excellence and regulatory adherence. I am passionate about leveraging my operational expertise to help organizations streamline processes, ensure compliance, and deliver exceptional customer experiences. I thrive in dynamic environments that challenge me to innovate and optimize continuously

Stackforce AI infers this person is a Fintech Operations Leader with extensive experience in banking and payment systems.

Location: Noida, Uttar Pradesh, India

Experience: 21 yrs 11 mos