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Daniel Shively

Customer Success Manager

San Francisco, CA, United States16 yrs 1 mo experience
AI EnabledAI ML Practitioner

Key Highlights

  • Expert in leveraging AI for customer success.
  • Proven track record in technical sales consulting.
  • Skilled in developing scalable software solutions.
Stackforce AI infers this person is a SaaS-focused engineer with strong capabilities in customer success and technical sales.

Contact

Skills

Core Skills

Artificial Intelligence (ai)Application Programming Interfaces (api)SalesTechnical Sales ConsultingMern StackJavaPython

Other Skills

Anthropic ClaudeGainsightAutomationsEnterprise SoftwareJavaScriptAndroid DevelopmentExpress.jsMongoDBSpringJQueryFlaskMySQLProject ManagementDevOpsAccount Management

Experience

16 yrs 1 mo
Total Experience
1 yr 9 mos
Average Tenure
5 mos
Current Experience

Postman

Customer Success Engineer

Jan 2026Present · 5 mos · San Francisco, California, United States · Hybrid

  • I operate at the intersection of customer outcomes, systems architecture, and product feedback—helping customers move from initial adoption to scalable, production-ready success. I bring a strong software engineering foundation to customer engagements, enabling me to reason deeply about systems, code, and real-world implementation constraints.
  • My focus is on value acceleration at scale. I unblock customers across everything from foundational setup to complex, multi-system architectures, while intentionally designing solutions that generalize. Rather than solving problems in isolation, I identify recurring patterns and build durable, repeatable approaches so that each solution scales across hundreds of customers.
  • I partner closely with Customer Success Managers to lead deep technical discovery, translating business objectives into practical, deployable technical solutions. This includes understanding the customer’s full technology stack, validating real-world constraints, and designing implementation paths that hold up in production—not just in theory.
  • To move faster and scale impact, I actively leverage the latest AI-powered coding and automation tools to accelerate discovery, prototype solutions, generate scripts, and build integrations. This allows me to iterate rapidly, reduce time-to-value for customers, and deliver high-quality solutions at speed.
  • I also create reusable technical assets—including guides, templates, scripts, and reference implementations—that codify best practices and enable customers and internal teams to operate more efficiently.
  • Finally, I serve as a key product feedback loop, capturing customer challenges, proposing interim solutions or workarounds, and clearly documenting gaps to inform product roadmap discussions. When out-of-the-box functionality falls short, I lean into adaptive problem solving, designing pragmatic integrations, automations, and custom solutions that remove blockers and help customers realize value faster.
Artificial Intelligence (AI)Anthropic ClaudeGainsightAutomationsEnterprise SoftwareApplication Programming Interfaces (API)

Trimble maps

Sales Engineer

Jun 2024Jan 2026 · 1 yr 7 mos · Princeton, New Jersey, United States · Hybrid

JavaScriptSalesTechnical Sales ConsultingAndroid Development

Paypal

GTS Engineer 2

Jun 2022Jul 2024 · 2 yrs 1 mo · Scottsdale, Arizona, United States

  • ● Developed and maintained robust software solutions for PayPal Merchants, significantly enhancing operational efficiency and reliability for a diverse set of merchants in a support engineer capacity.
  • ● Played a key role in cross-functional teams, focusing on requirement gathering and system design to ensure tailored support and solutions in complex technical environments.
  • ● Maintained stringent compliance with coding standards and technical design, excelling in software debugging and troubleshooting to uphold system integrity and performance.
  • ● Played a pivotal role in AI initiatives, focusing on model training and integrating AI solutions using Azure API endpoints and analyzing and developing solutions integrating this emergent technology.
  • ● Engaged directly with Enterprise Accounts/Merchants to architect and debug extensive integrations, ensuring seamless functionality and optimal performance.
  • ● Conducted technical interviews and assessments to identify highly skilled candidates, contributing to the team's growth and expertise.
  • ● Collaborated closely with engineering and product teams to launch innovative products and solutions, enhancing customer satisfaction and competitive edge.
  • ● Partnered with Product Development teams to meticulously analyze bugs, devise effective solutions, and expedite the deployment of fixes to the live environment, maintaining high standards of software reliability.
  • ● Recognized as a top performer across all categories, earning accolades as "core talent" for outstanding contributions to project success and team leadership.

Charter one

Software Engineer

Apr 2022Jun 2022 · 2 mos

Coding dojo

Fullstack Developer

Feb 2021Feb 2022 · 1 yr · Tempe, Arizona, United States

  • MERN based app allowing parents to read to their children at a distance.
  • Optimized CRUD RESTful API to maximize throughput.
  • Leveraged speed of single page app development in React.js for fast, seamless UX.
  • Developed Back end with Express.js and MongoDB for their flexible structure and ease of data access.
  • DoorDash Clone: Java based app enabling fast and convenient deliveries.
  • Employed Java through Spring tool suit, creating fast and responsive website while retain- ing clean and polished user experience.
  • Integrated JQuery to demonstrate how minor animations can be integrated into Java project with multiple packages, interfaces and classes.
  • Python/Flask App to find/vet candidates.
  • Developed Login/Registration system via MySQL database, Regex, validations and Bcryption for security and smooth UX.
  • Utilized One to Many and Many to Many relationships to create flexible and interactive environment, allowing users to compare values with employers.
  • Engineered custom algorithm to create effective match score with clients and candidates.

Spotlight reporting

2 roles

Account Manager

Apr 2019Feb 2021 · 1 yr 10 mos · San Francisco Bay Area

  • Responsible for growing monthly recurring revenue in the eastern half of North America
  • Partner closely with Sales Development and Customer Success teams to create workflows for North American subscribers
  • Aide in implementation, delivery, and ongoing support
  • Create partnerships and coalitions within Enterprise Accounts
  • Responsible for coordinating, creating, and implementing marketing efforts (Webinars, Live Events, Email Mail Campaigns, and Referral Programs)
  • Create demonstration of the product for training purposes
  • Saas model, 3rd party platform integrations, relationship building.

Sales Development

Aug 2017Apr 2019 · 1 yr 8 mos · San Francisco Bay Area

  • Responsible for developing market specific sales processes, generating new monthly revenue for United States Directs. This role included lead generation, prospecting and setting meetings.

Frasco, inc./ ethos risk services

Surveillance Investigator

Apr 2014Aug 2017 · 3 yrs 4 mos · San Francisco

  • Conduct surveillance and investigations on behalf of Insurance companies and private parties.

Ed support services

Behavioral Therapist

Apr 2013Apr 2014 · 1 yr · San Francisco Bay Area

  • Execute Therapies as dictated by clinical directors.
  • Collect and record data for results and outcomes.

Indeed.com

Account Executive

Jun 2012Apr 2013 · 10 mos · Mountain View Ca

  • Business to Business Inside Sales-Selling Ad Space for Employment search engine on cost per click basis
  • Responsible for retaining a large customer base through great customer service and bringing in new business relationships. Researching companies and points of contact through internet investigation.

Ricoh americas corporation

Account Executive

Jun 2011Jul 2012 · 1 yr 1 mo · San Francisco Bay Area

  • Account Executive
  • Conducted or oversaw all aspects of the sales cycle, including marketing, prospecting, setting appointments, drafting and presenting contracts and proposals, closing deal, processing orders, placing and implementing equipment and technology, and staging account reviews.
  • Worked closely with prospects and clients in several diverse industries, from tax accounting to education to entertainment to non-profit and more.
  • Collaborated with a small team of professionals and led by example, spearheading marketing and prospecting campaigns and assisting with the training of new hires.
  • Developed and executed strategies to utilize the full breadth of a broad inventory of products, from multi-function copy machines to phone systems to outsourced network management and other IT based professional services.

Extranomical tours

Reservations Agent

Jan 2010Aug 2011 · 1 yr 7 mos

  • EXTRANOMICAL ADVENTURES SAN FRANCISCO, CA
  • Reservations Agent
  • Sell travel accommodations to customers and coordinate with third party vendors and resellers.
  • Managed scheduling and staffing of tours.
  • Reconstruct marketing and sales strategies for local tours.
  • Deliver presentation to interested organizations detailing product offerings.

Education

San José State University

Bachelor of Arts (B.A.) — Psychology

Jan 2008Jan 2010

Coding Dojo

Engineering

Aug 2021Oct 2021

Washington HighSchool

Bellevue University

Bachelor's degree — Computer Software Engineering

Jan 2022Jun 2024

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