MOHD AFZAL ANSARI

Software Engineer

Noida, Uttar Pradesh, India3 yrs 4 mos experience

Key Highlights

Over 3 years of diverse IT experience.
Strong expertise in application and production support.
Proficient in Agile methodologies and technical analysis.

Stackforce AI infers this person is a Fintech professional with strong capabilities in application support and production operations.

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Skills

Core Skills

Application SupportProduction SupportTechnical Analysis

Other Skills

UnixShell ScriptingSQLJenkinsJIRAGrafanaKibanatroubleshootingLinuxOracle DBANetworkingETLITILMonitoringMySQL

About

• Over 3 years of IT industry experience encompassing defined skill set, roles and industry verticals. • Excellent Technical Analysis Skills with ability to understand and translate business associated challenges with an IT solution. • Strong database skills, Agile Methodologies. • Handled multiple projects & roles for Fintech, Telecom & Banking Industry. • Sincere, hardworking and result driven, eager to learn new tools, technologies quickly. • Adaptable to any kind of environment. • Flexibility- Ability to do work in both group and single. • Good knowledge of Linux, Unix, Unix Shell Scripting, SQL, Jenkins, Kibana, Oracle DBA, Networking, ETL, ITIL, Application Support, Production Support. Jira, Grafana, Monitoring and Troubleshooting.

Experience

3 yrs 4 mos

Total Experience

Average Tenure

Current Experience

Paytm

Software Engineer

Aug 2025 – Present · 10 mos · Noida, Uttar Pradesh, India · On-site

Software Engineer at Paytm (Lending) with hands-on experience in managing digital lending operations, production support, and application monitoring. I work on resolving loan-related issues, ensuring smooth end-to-end transaction flow, and maintaining system stability across lending platforms.
Skilled in Unix, Shell Scripting, SQL, Jenkins, JIRA, Grafana, Kibana, and troubleshooting microservice-based applications.
Experienced in monitoring APIs, analysing logs, performing RCA, coordinating with cross-functional teams, and ensuring SLA-based resolution.
Focused on automation, process improvement, and delivering reliable, high-quality technical support in a fast-paced fintech environment.

UnixShell ScriptingSQLJenkinsJIRAGrafana+4

Mik infotech pvt. ltd.

Production Support Engineer

Feb 2023 – Aug 2025 · 2 yrs 6 mos · Noida, Uttar Pradesh, India · Remote

▪ Over 2.5 years of IT industry experience encompassing defined skill set, roles and industry verticals.
▪ Excellent Technical Analysis Skills with ability to understand and translate business associated challenges with an IT solution.
▪ Strong database skills, Agile Methodologies.
▪ Handled multiple projects & roles for Telecom & Banking Industry.
▪ Sincere, hardworking and result driven, eager to learn new tools, technologies quickly.
▪ Adaptable to any kind of environment.
▪ Flexibility- Ability to do work in both group and single.
▪ Good knowledge of Linux, Unix, Unix Shell Scripting, SQL, Oracle DBA, Networking, ETL, ITIL, Application Support, Production Support. Jira, Grafana, Monitoring and Troubleshooting.
Application Production Operation under the role of IT Software Engineer, I am responsible to do below defined work.
▪ Manage telecom and Banking operations and deliver services per SLA agreements.
▪ Provision services for user groups based on requirements.
▪ Monitor servers, perform end-to-end troubleshooting, and resolve issues.
▪ Handle service and incident requests, including Linux application server management.
▪ Deliver application ownership services for AT&T.
▪ Team/Shift management, including task assignment and issue resolution.
▪ Collaborate with team members to achieve common goals while maintaining individual responsibilities.
▪ Implement Agile methodology for efficient project execution.
▪ Conduct troubleshooting, root cause analysis (RCA), and share insights with stakeholders.
▪ Ensure proper incident, problem, and change management processes.
▪ Drive system improvements and train monitoring teams.
▪ Automate daily monitoring and application-specific tasks using shell scripting.
▪ Engage in both technical and non-technical responsibilities.