Aug 2020 – Feb 2024 · 3 yrs 6 mos · Mountain View, California, United States · Remote

• Led and developed the Collections and Billing Operations teams consisting of four US employees and four Shared Services employees located in Bangalore, India.
• Oversaw the complete customer billing cycle from sales order to cash collection, including credit risk assessments and generated comprehensive reports with measurable metrics for a $167M million-dollar accounts receivable portfolio with 900+ clients.
• Partnered with FP&A and Treasury to assess collection forecasts, determine quarterly collection targets and landing the quarter estimates resulting in collections ending 2% above target for the last four Quarters.
• Owned and managed end-to-end AR processes, including month-end AR close, metric tracking, end of quarter collections analysis, quarterly cash collections forecast, bad debt reserve and bad debt write off.
• Collaborated closely with Sales, Legal and Finance leaders to address customer escalations and service suspensions, ensuring proactive communication, empathetic resolution, and enhanced customer satisfaction.
• Reviewed customer contracts and partnership agreements to ascertain appropriate billing schedules, review of data for irregularities and errors while successfully managing a substantial increase of 1200+ invoices YoY.
• Drove system enhancements and streamlined processes for billing and collections with a focus on increasing billing automation and accuracy, decreased aged invoices and acceleration of cash inflows.
• Developed desktop procedures and training guides to be utilized in the ramping of our India located team members for Collections and Billing functions.
• Spearheaded implementation of the ERP selected for Collections and execution of Dun & Bradstreet Analytics contract utilized for customer credit checks.
• Coordinated with internal and external financial auditors during quarterly reviews and annual audits providing support to ensure integrity and SOX compliance.

Mar 2020 – Aug 2020 · 5 mos · San Mateo, California, United States · Remote

• Managed a team of four accounting professionals engaged in credit, collections, customer service, and cash application.
• Produced and analyzed Collections and AR Metrics to ensure alignment with company goals including development of escalation workflow for aged receivables and company response to customers who have been impacted by the Covid-19 pandemic.
• Partnered with FP&A on weekly debt forecasting and set collection goals of aged receivables for analysis by upper finance management.
• Reviewed customer contracts, order forms, and statements of work including special terms to ensure customers are billed in accordance with their contract and terms.
• Collaborated internally with CFO, Controller, Sales Directors, CSM Team and other areas of Finance as point person to manage escalations and customer disputes.
• Determined monthly bad debt allowance for write off and collaborate with Third-party Collection Agency in negotiating settlements in accordance with company policy.
• Drove the identification of process inefficiencies and opportunities for process improvements in the cash, credit, and collections cycle.
• Developed desktop procedures relating to collections and cash application while adhering to company policies and regulations.

Dec 2019 – Mar 2020 · 3 mos · San Francisco Bay Area

• Managed the complete order-to-cash cycle, ensuring accurate month-end reconciliation of AR accounts. My responsibilities included reviewing customer contracts, order forms, and statements of work to guarantee proper billing in accordance with terms from Salesforce. I oversaw sales orders, invoicing, cash, collections, and debt forecasting, managing EFT/Check payments and journal entries in NetSuite. Serving as the primary contact for internal teams, I addressed escalations and customer disputes, collaborated on process improvements, and developed desktop procedures for order-to-cash operations.

Apr 2019 – Nov 2019 · 7 mos · San Mateo

• Efficiently handled invoicing, cash management, collections, and debt forecasting for aged receivables, including monitoring EFT payments, bank remittance notices, and journal entries. As the primary point of contact for internal collaboration, I worked closely with the VP of Finance, Sales Management, and Sales Operations to manage escalations and customer disputes, ensuring resolution of RMA requests. Additionally, I assessed and recommended improvements to billing, credit, and collections processes, developing desktop procedures in adherence to policies and regulations.

Nov 2017 – Jan 2019 · 1 yr 2 mos · Belmont, California

• Managed a team of eight accounting professionals through a business process outsourcing (BPO) organization overseas for cost effectiveness engaged in customer service, collections, and cash application.
• Collaborated internally with Sales, Customer Success Manager’s, and Billing as point person to manage escalations and customer disputes via case creation in Salesforce through to resolution.
• Prepared daily tracking report of invoicing versus cash for the Director of Treasury.
• Partnered with the General Ledger Team in reconciling discrepancies within AR G/L accounts.
• Managed a portfolio of mid-market and office enterprise accounts by investigating circumstances of non-payment, negotiating, and resolving conflicts to expedite payment.
• Prepared ad-hoc reporting to support financial planning utilizing NetSuite and Excel for distribution to Sales and Finance.
• Managed cash collections and report debt forecasting of aged receivables including monitoring of all lockbox transactions, ACH/EFT payments, and bank remittance notices.
• Developed desktop procedures and offshore training materials for collections, cash application, Salesforce case creation and management processes, merchant card transactions, and remote deposits.

Jun 2010 – Jul 2017 · 7 yrs 1 mo · 2430 Mariner Square Loop, Alameda CA 94501

• Managed a team of nine finance professionals engaged in credit & collections, customer service, and cash application including selection/hiring, objective setting, performance evaluations, development, and training.
• Responsible for month end close reporting including bad debt analysis and balance sheet reconciliations.
• Prepared allowance for doubtful accounts entry, division sales entry for premier accounts, global
• services revenue accruals, and sales tax adjustments.
• Responsible for analysis and preparation of intercompany, revenue sharing, and reclassification journal entries, finance charge calculations and reconciliation of aging to the general ledger.
• Reviewed and approved credit applications and commercial credit reporting data to determine
• customer credit worthiness, drive account suspensions and suspension resolution.
• Collaborated with Third-party Collection Agency in negotiating settlements and filing suits against debtors in accordance with company policy and coordination with Corporate Counsel.
• Oversaw the development, documentation, communication and maintenance of internal control policies and procedures for SOX compliance.
• Worked with internal and external auditors during quarterly reviews and annual audits in relation to the Collections function, ensuring integrity and SOX compliance.
• Assessed billing, collection and cash posting processes and implement changes through development of
• standard operating procedures throughout the Western Region.

Jun 1993 – Jun 2010 · 17 yrs · Brisbane, California

• Credit & Collections Supervisor • January 2002 – March 2006; February 2008 – June 2010:
• In a supervisory role, I effectively managed a team overseeing credit application investigations, collections, and cash/wire application for a $20 million-dollar accounts receivable portfolio with over 575 clients. I was responsible for preparing and reviewing branch revenue P&L reports, bad debt, and inter-company reserves reports for management and corporate review. My duties included reviewing client credit history, making credit extension decisions, and preparing necessary documentation. Ensured accurate and timely cash application, resolving customer account issues, and audited delinquent accounts to exhaust all efforts before classifying them as uncollectible. Collaborated with internal/external auditors, to facilitate quarterly reviews and annual audits, ensuring full cooperation from the AR team and compliance with SOX requirements.

Jun 1993 – Jun 2010 · 17 yrs · Brisbane, California

• Accounts Payable Supervisor • March 2006 - February 2008:
• In a supervisory capacity, I managed a team overseeing accounts payable activities, timely processing and payment of invoices, ensuring proper matching of purchasing and receiving documents, and accurate distribution to general ledger expense accounts. My role included examining work for payment accuracy and timeliness, utilizing available discounts, and ensuring proper filing and storage of records. I supervised the reconciliation of subsidiary vendor ledgers with accounts payable and ensured the timely and accurate preparation and posting of journal vouchers. Additionally, I audited and processed overhead expenses, employee expense reports, and reimbursement requests, compiling necessary reports for both management and governmental agencies. I took charge of supervising fixed asset inventory and prepared reports for annual internal and external audits, collaborating with auditors during reviews to ensure full cooperation from the accounts payable staff and compliance with SOX requirements.