Feb 2021 – Oct 2021 · 8 mos · Mumbai, Maharashtra, India

Apr 2018 – Jan 2021 · 2 yrs 9 mos · Mumbai Area, India · On-site

• ●Lead a team of Fleet to optimize efficiency of operations and achieve the performance target for these areas. Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas.
• ●Liaise between the implementation team and the operations strategy team to ensure that all the areas under focuses on order fulfillment, logistics and customer experience. Will be responsible for leading and managing a huge team, their performance, expectations and goals.
• ●Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the Partners retention plan; Responsible for deciding on the staffing and training requirements for all the areas under our purview.
• ●Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
• ●Ensure the fleet of delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in areas, warranting an efficient and healthy work environment.
• ●Support the area managers in the design and rollout of a payout structure that motivates and rewards the desired behaviors and performance of delivery executives
• ●Ensure a flawless delivery service for the customers in assign areas with special focus on real time service levels and schedule adherence.
• ●Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under purview, Provide individual coaching feedback sessions.
• ●Ensure that there are fewer delivery executive driven cancellations in area. Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and Id card while on delivery.
• ●Retaining driver partners and controlling their attrition through loyalty/incentive schemes and timely resolution of their issues.

Aug 2016 – Apr 2018 · 1 yr 8 mos · Mumbai Area, India

• ● Analysis & Preparation on daily business trend.
• ● Sending all MIS related reports to Management on daily basis.
• ● Calculation of Partners Salary & Incentives on monthly basis.
• ● Managing 200 fleets on daily basis.
• ● Responsible for Partners bills reimbursement.
• ● Grooming to low performer partners.
• ● Responsible for daily working cabs login status.
• ● Verification and maintaining Documents.
• ● Handling Escalation regarding payments and device issue.
• ● Cash collection & Cash deposit.

Nov 2015 – Jun 2016 · 7 mos · Mumbai, Maharashtra, India