Mar 2024 – Jun 2024 · 3 mos · Sofia, Bulgarien · Remote

Mar 2022 – Apr 2025 · 3 yrs 1 mo · Remote · Remote

• My role encompasses strategic as well as operational tasks in the following HR areas:
• Administration - employees' files, records, labor contracts and benefits
• Employee Engagement - Employee satisfaction; Team-buildings and corporate social events; Work-life and wellness program, Benefits program, Employee recognition & retention
• Performance Management - Annual assessments; Fit & GAP Analysis, Feedbacks
• Talent Acquisition - Recruitment Marketing, Employer Branding, Recruitment & selection, Onboarding
• Organisational Development - Policy & Procedures, Job description & Specification
• Exit management - Interviews, Retention meetings, Analysis and Reports

Mar 2019 – Feb 2022 · 2 yrs 11 mos · Sofia · On-site

• Lead the full cycle recruitment process providing feedback to both candidates and hiring managers;
• Develop talent acquisition strategies and hiring plans;
• Attract applicants by using various sourcing channels;
• Take steps to ensure a positive candidate experience;
• Assist in employee retention and development;
• Organise and participate in annual performance assessments;
• Organise and/or attend career fairs, assessment centers, or other events.

Apr 2018 – Oct 2018 · 6 mos · Sofia · On-site

• Covering the whole cycle of recruitment - from the advert preparation to the offer and hire
• process of new employees, including background checks, generating offer letters and handling
• turn-down calls and emails, offer and salary negotiation between candidates and clients (HM
• and HR);
• Consulting hiring managers on the hiring process and developing a strategic sourcing plan to
• ensure successful recruitment of quality candidates;
• Identifying key sourcing strategies using expert knowledge of the labor market, competition and
• external talent;
• Coaching hiring managers to incorporate capability and competency-based assessments
• during their interview;
• Proactively sourcing candidates via social media (e.g. LinkedIn);
• Maximizing the usage of internal and external referrals to support strategic business
• recruitment needs;
• Providing regular candidate pipeline overviews and reports for key hiring projects;
• Management and administration of relationships and agreements with external suppliers and
• partners;
• Leading internal selection of high potentials for the Talent development program.

Feb 2016 – Mar 2018 · 2 yrs 1 mo · Sofia · On-site

• TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35+ langsames.
• As a proud member of the TELUS Recruitment team, I'm responsible for:
• Recommending creative and alternative advertising vacancies and strategies;
• Developing one of the main hiring channels for sourcing German-speaking candidates, called German
• MasterClass; Tracking and monitoring the end-to-end performance of the classes;
• Advertising internal staff vacancies on bulletin boards and intranet;
• Acting as a point of contact for Operation Managers;
• Screening and interviewing both senior/executive and entry-level candidates; evaluating
• qualifications of both internal and external candidates, coordinating pre-employment tests as
• needed, and maintaining a short list of potential candidates;
• Presenting fully-screened qualified candidates to hiring managers in a timely manner and
• coordinating interviews;
• Managing communications flow between applicants, hiring managers, and others to keep all
• parties apprised of the status of each search;
• Managing day-to-day relationships with recruitment agencies;
• Recommending system improvements to current recruitment processes to ensure
• streamlined, cost-effective, high-quality services are provided to hiring managers;
• Attending career fairs and representing the company at conferences and workshops.

May 2015 – Jan 2016 · 8 mos · Sofia · On-site

• My main responsibilities:
• Performing sourcing and screening of candidates’ resumes;
• Conducting interviews with candidates (phone or face-to-face) in order to assess their competencies, qualifications, skills and previous employment. ensuring the applicants are fully aware of the position and the company’s specifics;
• Building effective working relationships with local Hiring Managers;
• Participating in job fairs & university recruiting initiatives
• Promoting the mission, vision and culture of TELUS International
• Utilizing and maintaining recruitment technology system, trackers and candidates' pipeline;
• Properly maintaining recruitment information for reporting purposes;
• Creating & updating job descriptions;
• Actively suggesting new sourcing channels in order to support the Sourcing team.

Aug 2011 – Apr 2015 · 3 yrs 8 mos · Sofia · On-site

• Provide customer support via phone and e-mail;
• Consult customers from the DACH region about various products;
• Process customer complaints;
• Back-Office-Support;
• Mentor the German-speaking team;
• Organise team games & events;
• Train new hires.